Stayed at the Westin KL in February 2012 for 1 night and was impressed by the wonderful service, rooms and the hearty breakfast spread, the only hit-and-miss was the club lounge.
I was really impressed by the size of the club room with a view of the Pavilion Mall and the KL tower (the Twin Towers were blocked by the Pavilion Apartments). The bathroom featured separate tub and shower which I really appreciated. Plenty of wardrobe and closet space. The heavenly beds were really heavenly, had one of the best nights in a hotel for a long time. No problem with the really fast elevators which made for a fun ride!
The only peeve I had with the room was the box of condoms at the mini-bar, as a hotel which serves families, I would think that condoms should be an "on-request" item rather than it being placed at the mini-bar.
- Club Lounge & Breakfast
Having previously stayed at the Le Meridien KL the day before, the club lounge at the Westin was somewhat disappointing, although most of the staff were extremely helpful and friendly, some just did not seem bothered about their job. The evening spread was average, comparable to most lounge evening spreads, however, the variety of alcoholic and non-alcoholic drinks made up for it. I had breakfast in the buffet on the first floor and just like at the Le Meridien, there was an impressive variety of hot, cold, sweet and savory items and the freshly made juices were also a really great alternative to the pre-mixed juices (thanks to the restaurant manager for pointing that out).
The Westin is located in the heart of the Bukit Bintang district which are where all the flashy malls are located, however, it's a little far from the KLCC area, but from what I heard, there are free shuttle busses from the Westin to KLCC and back. There is also a sheltered walkway between the Pavilion across the road that links directly to KLCC which is another option.
- Final Thoughts
I was really impressed by the room, the location and the great breakfast, however, there needs to be improvement to the service level throughout the hotel where most guests would expect a constant level of courtesy and initiative among the entire complement of staff. But I would definitely not hesitate to return to the Westin KL.
- Official Description (provided by the hotel):
- The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more less
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- Also Known As:
- The Westin Kuala Lumpur Hotel Kuala Lumpur
- Westin Kuala Lumpur
- Kuala Lumpur Westin