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“Check-in problems handled with grace!”

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InterContinental Kuala Lumpur
Ranked #11 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Check-in problems handled with grace!”
4 of 5 bubbles Reviewed 9 August 2012

I have just checked in after flying to 24 hrs with 3 cildren. First experience was a shock when there were issues with our booking. But we were pleasantly surprised the staff was helpful and the duty manager duly intervened to save the day. We were upgraded and the rooms appear very tastefully decorated and spacious. Issues about the booking were resolved without further hassle or expense.
Overall, I did not find issues with the staff as highlted by previous contributer to be true. All including the bell boys were gracious and courteous. No expectation of a tip, we gave any way.
I certainly feel reassured so far with our stay here. The ambiance is excellent and location very good. For the price and facilities so far it appears an excellent choice. Worth the money so far.
Will see what is in store at Langkawi.
Dr Syed 2308

Room Tip: Higher floor,refurbished rooms
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asad87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, Marketing Communications Manager at InterContinental Kuala Lumpur, responded to this review, 10 August 2012
Dear Asad87,

Greetings from InterContinental Kuala Lumpur!

We would like to thank you for taking the time to provide the hotel feedback on your recent stay experience at InterContinental Kuala Lumpur.

We are delighted to know that you had a wonderful stay in our hotel and your comments will be shared with the hotel team members.

The team and I look forward to welcoming you and your family back to the hotel soon.

Terima Kasih dan sampai berjumpa lagi! :)

Sincerely,

Nur Farisya Abdul Shukor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,452 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
New Jersey
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 8 August 2012

The hotel's location is really good with a walking distance to the Petronas. Ambiance was great.
The room was very spacious and at par with the usual IHG standard.
Food was also delicious.
But the hotel staff was very cold. They should pay a little more attention to the guests. Inspite of being a platinum member of IHG, we were not offered any of the benefits of being a platinum member.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maverick_1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, Marketing Communications Manager at InterContinental Kuala Lumpur, responded to this review, 9 August 2012
Dear Karan125,

Greetings from InterContinental Kuala Lumpur.

Thank you for staying with us and providing us with your valuable feedback. First and foremost, please accept our sincere apologies in relation to the experience you received during your recent stay.

Rest assured, we have taken the time to discuss this matter with the hotel team members, ensuring the team members focus on providing memorable experiences for all guests and maintaining the consistent standard of the InterContinental brand.

The team and I hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.


Sincerely,

Nur Farisya Abdul Shukor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 August 2012

Pretty new hotel in KL however there is still some large construction going on around the hotel.

Stayed here as part of a conference and everyone mentioned how well the event ran and also how good the accommodation was for all.

Large rooms, fast wifi and attentive staff make it great for business travellers.

The breakfast is also very comprehensive with a great variety on offer and chefs on hand to satisfy any unusual cravings.

2 minute walk to the metro station and 5 minute walk to the twin towers and associated shopping.

Room Tip: Higher floors get a good view of the twin towers
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 404wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, Marketing Communications Manager at InterContinental Kuala Lumpur, responded to this review, 9 August 2012
Dear 404wanderlust,

Greetings from InterContinental Kuala Lumpur!

We would like to thank you for taking the time to provide the hotel feedback on your recent stay experience with us.

It is indeed pleasing to hear that you had a great stay.We are more than happy to extend our best services to you and we look forward to your next stay with us.


Sincerely,

Nur Farisya Abdul Shukor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
181 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed 8 August 2012

As an IC frequenter, I love coming in and getting the same brand of great services. Rooms were good, fitness great, wifi access expensive as usual, and the breakfast buffet-- fresh orange juice anyone?-- was excellent. I was bummed that there was smoking as it permeated many areas of the hotel and smelled awful. Service was great, particularly the friendly doormen! Will return.

Stayed July 2012, travelled on business
Helpful?
Thank wandersmuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, Marketing Communications Manager at InterContinental Kuala Lumpur, responded to this review, 9 August 2012
Dear wandersmuch,

Greetings from InterContinental Kuala Lumpur!

We thank you for staying with us and for taking the time to provide us with your valuable feedback on your recent stay experience.

It is indeed our pleasure to consistently deliver quality service to our guests and we are pleased to know that you had a fantastic stay.Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and offerings.

In response to your comment,we provide smoking and non-smoking room to our hotel guests.Guests who stayed in our smoking room are allowed to smoke in their room and outside of the hotel area.

In relation to the smoking smell,i will further discuss this matter with my management to install a deodoriser to neutralise the smoking smell.

Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and offerings.

We thank you for taking the time to bring this matter to our attention. Only with feedback can we continue to improve our service standards.

The team and I look forward to welcoming you back to the hotel.

Sincerely,

Nur Farisya Abdul Shukor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tehran
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 7 August 2012

The hotel is located in the city center, a few minutes walk to the Petronas towers. Room was very comfortable specially the bed. The breakfast was fantastic, very fresh vegetables available. Staff were very nice too. We enjoyed our stay here and will definitely go back.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shadim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, Marketing Communications Manager at InterContinental Kuala Lumpur, responded to this review, 9 August 2012
Dear Shadim,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us and taking time to provide us with your valuable feedback.I am delighted that you have enjoyed the breakfast buffet at Serena Brasserie.

It is indeed our pleasure to consistently deliver quality service to our guests and we are pleased to know that you had a fantastic stay.

Your comments will definitely encourage all to give our best and to strive for excellence in providing the finest to our guests.

The team and I look forward to welcoming you and your friends back to the hotel soon.

Terima Kasih :)

Sincerely,

Nur Farisya Abdul Shukor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kuala Lumpur

Property: InterContinental Kuala Lumpur
Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#7 Spa Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price range (per night): ₹ 5,782 - ₹ 9,187
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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