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“Smart modern hotel”

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Mandarin Oriental, Kuala Lumpur
Ranked #3 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Stratford-upon-Avon
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Smart modern hotel”
5 of 5 bubbles Reviewed 20 September 2012

We stayed 4 nights in Kuala Lumpur at the Mandarin Oriental. The location is excellent, right beside the Petronas towers. We arrived early (9.30am) and our 2 rooms were not ready, so we were put in a fabulous suite for the day. We relaxed by the pool, and later on were moved to our rooms. Whilst not as grand as the suite, they were still very large with luxurious bathrooms. The level of service was excellent, and the food in the restaurants outstanding, in particular the steak at the Mandarin Grill was outstanding. The buffet breakfast was about the best I have ever experienced. The pool was beautiful, and the tennis courts were excellent. We did not try the spa (no time!)

Room Tip: Our room faced over the pool and was excellent
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,587 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (858)
Date | Rating
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English first
Singapore
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 19 September 2012

This business hotel has good weekend rates but their weekday rates are pretty steep. I have stayed here many times when my children were young as it is just next to KLCC. It is next to a very large park with excellent jogging track, water fountains and play area. The park is a safe as it is patrolled and it's great to have open place and fresh air right in the heart of city. KLCC mall has a good range of shops for whole family. For me, its great to be able to nip next door for hair wash and manicure in between meetings and dinners. Service is impeccable, reservations a breeze and room cleaned twice a day - I like it when housekeeping does turn down service later than 7pm when I have already left for dinner and not annoy me earlier when I am rushing to get ready to go out. However, this property is quite old and plumbing can be a tad noisy. Water pressure is adequate but I have a hard time figuring the water temperature at the shower. The complimentary fruit is refreshed everyday but I would gladly swap this for free internet (very pricey, I think at MYR60 per day).

Room Tip: Request for park view, high floor and non smoking room
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katzip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 18 September 2012

If you wish to stay in KL for either business or tourism, look no further. I have stayed in many properties in KL over the years and have come to the conclusion MO is the best.

The good:

Location - right next to PETRONAS towers, if you are a tourist there is no better positioning. Also it's very close to nightlife and there are many entertainment options nearby (right opposite there is a fantastic rooftop bar - think it's called martini 59 or something like that - really worthwhile)

Food - they have a 24 hours buffet - what do you need more if you come back from a bar or a late night at the office

Staff - staff is just wonderful, no other word for it. Lady called Marge arranged everything for me in no time from quick check-in to taxi to good restaurant recommendations.

Rooms – very nice and clean,

The not so good:

Only one comment and that is that the showers are a bit silly. You need to turn them from left to right (from cold to warm water) with the result that every time you take a shower you are treated with 15 seconds of ice-cold water before it heats up. You cannot “start” with warm water. But that is the only minor issue I have with this hotel.

I would recommend to anybody to stay here - business or pleasure - it's wonderful.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michiel_PR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
49 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 15 September 2012

Ideal location, due to its proximity to Kuala Lumpur City Centre, Kuala Lumpur Convention Centre, Suria Shopping Mall KLCC.

Between 5 to 6-0star hotel with superb swimming pool, and convention facilities.

Club Floor provides free-flow of food which is neither too light nor too heavy.

Laundry services always return clothes, in a "crispy" condition.

Room Tip: Should try to request "park view" of "PETRONAS Twin Towers view".
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azhar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 September 2012

I stayed here for a second business trip to KL in May 2012. On our previous trip, we had stayed in the Traders Hotel, which was, in my opinion, absolutely excellent but the Mandarin Oriental has some aspects which are even more impressive.

We booked Club rooms, which I can recommend as the MO has the best club lounge you could ask for. The quality of food and service is top notch and the provision of meeting rooms is a real bonus when on business. The food was so good that I didn't need to eat anywhere outside the club lounge for the whole of my 4 day stay. Airport transfers were excellent and the hotel were efficient in ordering taxis to take us to meetings.

The hotel has a great gym, decent outside pool with a nice poolside bar and also provides squash courts, which I appreciated.

The room was clean and well set up, everything worked and I especially liked having an espresso machine in the room.

Overall a great stay and worth the premium price over its competitors if you can afford it, if only for the excellent food in the club lounge.

Room Tip: Club rooms are worth the premium for the excellent lounge facilities - especially the food!
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PenguinShark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Kuala Lumpur

Property: Mandarin Oriental, Kuala Lumpur
Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
Price range (per night): ₹ 8,635 - ₹ 23,392
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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