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“Amazing service”

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Mandarin Oriental, Kuala Lumpur
Ranked #4 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Western Australia, Australia
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Amazing service”
Reviewed 10 June 2012

We stayed at the Mandarin for 7 days. The service throughout was impeccable. Staff were helpful and service was prompt. Despite generally not being a 'children's' hotel, the staff were very attentive to my two young kids.. On the fifth day of out stay, our rooms card keys did not work for some reason, and we we're upgraded to a corner suite. Wile our previous room was sufficient for our family, the suite was luxury. The kids absolutely enjoyed the additional space. The llocation is also an advantage, being just 30 steps from KLCC. Breakfast was good, as was the buffet dinner.
A definite 5 star hotel.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,646 reviews from our community

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Rating summary
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (865)
Date | Rating
  • Arabic first
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  • Czech first
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Portugal
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 June 2012

An excellent hotel in all respects, spent 3 nights in May. The real X-factor of this place is the pool area with excellent service, great food and a stunning view over the infinity pool to the skyscraper across the park. At dusk it is quite stunning.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Makantudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Almaty
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 June 2012

What I loved: great shopping mall connected with the hotel, isnt that marvellous? It is important for some people, believe me! breakfast: a bit crowded but delicious!
Service: not the best best best, but still excellent. Spa: I have received a wonderful massage treatment and was very happy.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunpleaseplz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tehran
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2012

we just came back from Kuala Lumpur, 5 nights at this 5star hotel.I just want to thank all the kind and really professional staffs. special thanks for their lovely surprise birthday cake,it was woderfull.

Room Tip: best location
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahsa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
119 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 June 2012

Location could not be better. 1 minute walk to KL City Centre shopping. Service and room quality great. Restaurant and bar superb. If you need to be in KL be in this Hotel for a really great accomodation experience.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Konrad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Kuala Lumpur

Property: Mandarin Oriental, Kuala Lumpur
Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
Price range (per night): ₹ 8,036 - ₹ 17,044
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Official Description (provided by the hotel):
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental

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