My husband and I went to KL for our 1st anniversary and while making reservation for 2 nights, we told Istana that we would like a room with petronas towers view.
We reached at about 10pm- the check in was fast, we reminded them again abt the towers view, but to our dismay, we got a room with no view.
However since it was out anniversary, they placed a complimentary champagne and fruit basket.
But, there was another bathroom disaster, the tap was loose and there was water all over the bathroom, ceiling and slowly started entering the bedroom. So they moved us in the next 1 hour. This time the room was big, partial towers view, which we could sneak to see b/w two buildings. We were too tired and just slept.
We toured KL and came back that night to notice they added the complimentary champagne and moved our room to a floor where we had good view of Petronas and apologized for the inconvenience.
This made us have a very good impression about this hotel and its management. I would recommend this place to anyone who visiting KL
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- Also Known As:
- Istana Hotel Kuala Lumpur
- Istana Kuala Lumpur