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“Tired, uninspiring Hotel”
Review of Hotel Istana

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Hotel Istana
Ranked #21 of 345 Hotels in Kuala Lumpur
Certificate of Excellence
Northampton, United Kingdom
Level 5 Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Tired, uninspiring Hotel”
Reviewed 8 April 2012

Located close to the KL Monorail, this large Hotel is well located for exploring Kuala Lumpur.
The staff are very friendly, welcoming and helpful; the room was a good size and was clean and tidy.
However, away from the Lobby and Lounge, the hotel is dull and uninspring. The carpets are past their best, one of the 2 wash basins was cracked and the plug didn't work. The bed was hard and uncomortable.
The Hotel is crying out for a refurb, a new coat of paint and some pictures to liven the place up.
The Staff deserve it!

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CPhillipson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (917)
Date | Rating
  • Arabic first
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  • Chinese (Simplified) first
  • Danish first
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English first
Pretoria, South Africa
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 April 2012

We spent 4 nights in KL in the hotel Istana
The room and bathroom was very nice.
Lobby and pool area is very nice. great breakfast
Staff friendly and helpful
I would stay there again for sure

Room Tip: Book you room as high as you can for a great view
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riaan_dewitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hinckley, United Kingdom
Level 4 Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 April 2012

Stayed X2 nights whilst touring Malaysia.Breakfast very good and omelets cooked speedily and to your individual preference. nice glass lift whisked us quickly up.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandynKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 April 2012

A group of us stayed at Hotel Istana during the Formula 1 races in March '12. We all had gotten club rooms as recommended by other trip advisor members. I highly recommend these rooms. They cost slightly more than the normal rooms but it is totally worth it.
When we arrived we were greeted by the VERY friendly staff and taken straight up to the club lounge for check ins rather than checking in at the foyer. During this time you can enjoy the snacks and drinks available for club room guests only.
Our room was spacious with a king size bed. The bathroom had a shower, bath and separate toilet. The only fault with our whole stay was that one of the taps in the bathroom leaked so if we used it, water would leak onto the floor. This however was not an issue as we just avoided using that tap and the friendly service from all the staff definitely cancelled out any leaky taps.
Breakfast included a wide variety of western and eastern foods. My favourite was the friendly chef who cooked the omelettes. He always has a smile on his face and jokes around with guests.
The club rooms include daily cocktail hour between 17:30 and 19:30 in the club lounge. This includes alcoholic and non alcoholic drinks as well as canapes, cheese and crackers. The lounge has free wi fi available. This however is not free in guest's rooms.
The gym is huge for hotel standards and has a variety of equipment. There is also an outdoor pool as well as an indoor sauna and whirlpool (spa).
The hotel's location is perfect if you are in KL to shop. It is about 200-300m from the Pavillion shopping centre and right next to the monorail stop for quick access to Berjaya Times Square and Bukit Bintang.

We will definitely stay here again in the future if we come to KL.

Room Tip: Club rooms. Ask for a view of the petronas towers.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarjeanneW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridport, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 April 2012

The hotel looks ok from the outside and that's about it! The service, rooms and management are crap! My wife and I had booked a high floor room and while checking in they gave us a low floor, after many requests to the receptionists I had to speak to the manager who was useless as well and said they didn't have a room on the higher floor available...frustrated we decided to move to another hotel and surprise surprise a room IS available suddenly!! The service remained crappy during our 2 night there.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Atkinson29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Istana

Property: Hotel Istana
Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
Price range (per night): ₹ 4,703 - ₹ 8,568
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur

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