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“Good presentation foods but quite bad about concentration service ”
Review of Mandarin Grill

Mandarin Grill
Ranked #32 of 4,895 Restaurants in Kuala Lumpur
Certificate of Excellence
Cuisines: Seafood, Contemporary, Grill
More restaurant details
Restaurant details
Dining options: Dinner, After-hours, Reservations
Description: Our grill restaurant specialises in classic international dishes with a delicious, contemporary twist. Our skilled team transforms the best cuts of meats and the finest produce into such dishes such as Josper Grilled Black Angus and Herb Crusted Lamb Rack, just to name a few. And our magnificent glass wine cellar houses an impressive selection of vintages that will complement your meal perfectly. Overlooking the lush greenery of KLCC park, the elegant interior inspires with stunning chandeliers, floor-to-ceiling windows and a cosy fireplace. Our dress code requests that guests dress smartly in elegant attire with closed shoes.
Reviewed 6 April 2018 via mobile

We were coming in 8h30 not too late for dinner ,especially fine dining restaurant...

First they've took order from us , quite professional in the ways he show the bottles and tell us about vintage year ..

But after the food came , we had appetizer is mushroom soup with tortilla and I have asparagus soups

After is risotto and tenderloin steak but the waiter have quite bad behavior even seen he hasn't changed the steak knife for me ...

We also order dessert but it terrible ..too sweet only have a good looks from the first ...

Because it's 9h30 they come to us and rushing that they gonna last order and kindly fostered us out of here

Terrible eyes contact...

Will not come back

Highly not recommend because it's so expensive and staff is too bads attitude

Thank AmyTrinh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded 4 May 2018

Dear AmyTrinh

Thank you for your kind patronage at the Mandarin Grill.

Please accept my sincere apologies for the shortfall in service quality and thank you for sharing your comments with us.
Allow me to say that we take feedback very serious as it allows us to improve. We have since learned from your feedback and I hope that we can restore your trust in us on a future visit to our restaurant.

We look forward to see you again, soon.

Your sincerely

Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (387)
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11 - 15 of 387 reviews

Reviewed 29 March 2018 via mobile

A business diner with 6 people, as almost everywhere in KL an excellent service - as an appetizer i enjoyed the grilled white asparagus which was a special on the menu - the wagu sirloin was extremely good - we enjoyed the diner - i would recommend this restaurant.

Thank rudolfsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded 4 May 2018

Dear rudolfsu

Thank you for your kind patronage at the Mandarin Grill.

We are delighted to hear that you enjoyed your dining experience with us and thank you for the compliments on the white asparagus and the wagyu sirloin steak.

We look forward to see you again, soon.

Your sincerely

Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2018

Well, it was ok. Nothing to surprise. Food - usual. Wine list - usual for any decent restaurants. Service was good, but it doesn't surprise in Malaysia, where people are very service oriented in general and it is almost impossible to find a poor service anywhere.
In fact I'd expect more from it for the price paid - $400 for 2 people with one bottle of wine.

    • Value
    • Service
    • Food
1  Thank Vlad_Anastassia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded 4 May 2018

Dear Vlad_Anastassia

Thank you for your kind patronage at the Mandarin Grill.

As we always strive to delight our guests, please allow me to apologize for the shortfall in service equality and for not meeting your expectations. Despite the aforementioned we do hope to regain your trust and to welcome you back in the near future.

We look forward to see you again,

Your sincerely

Frank Stocek
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

Mandarin grill provides very good dining atmosphere and tasty food. Furthermore, the service is outstanding.

Review collected in partnership with this restaurant
Thank tina690115509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded 4 May 2018

Dear tina690115509

Thank you for your kind patronage at the Mandarin Grill.

We are delighted to hear that you enjoyed your dining experience with us and thank you for the compliments on the food and
our colleagues' service.

We look forward to see you again, soon.

Your sincerely

Frank Stocek
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

Every January (it seems), they bring Chef Mario Cittadini up from Singapore for his Italian specialties, and this Jan. did not disappoint! He is terrific. While we often go as a group to such Mandarin Grill events, this year my husband and I decided to have a quiet night "a deux" -- and we couldn't have asked for a more beautiful setting. The waitstaff was wonderful, and we especially appreciated the sommelier (she was just there for the 4 nights) who immediately offered to change a wine we (!) had ordered, but were disappointed with. The food was fantastic, as is his trademark -- such so that when we are in Singapore in a few weeks' time, we will bring friends to Dolce Vita at the Mandarin Oriental there to further enjoy his offerings at their Saturday Brunch! But whether a special, set menu/ wine dinner event, or their usual, excellent fare, the Mandarin Grill simply never disappoints; it continues to be our favorite celebratory restaurant here in Kuala Lumpur.

Review collected in partnership with this restaurant
Thank asiatrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank S, General Manager at Mandarin Grill, responded to this reviewResponded 4 May 2018

Dear asiatrace

Thank you for your kind patronage at the Mandarin Grill.

We are delighted to hear that you enjoyed your dining experience with Chef Mario Cittadini with us and thank you for the compliments on the menu and our colleagues' service.

We look forward to see you again, soon.

Your sincerely

Frank Stocek
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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