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“Let down by disinterested breakfast staff”
Review of GTower Hotel

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GTower Hotel
Ranked #33 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Manila
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Let down by disinterested breakfast staff”
Reviewed 13 July 2012 via mobile

Rooms were very nice, clean and comfortable, reception very efficient at check in and check out. Had a very enjoyable evening in the View Bar well looked after by attentive staff, but could not try out the Bridge Bar as it was closed for a private function. Whole thing was let down by very poor staff at breakfast who were disinterested in replacing food on the buffet when it ran out, who forgot requests more than once. When I asked to see the manager I was told he did not arrive until about 9am. For a breakfast room that opens at 6:30am I do not think that is acceptable. With no manager in situ, no wonder the staff don't seem to bother much ........ Hotel management take note. This affects a guest's view on the whole hotel.

Stayed July 2012, travelled on business
Helpful?
Thank mjlsManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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English first
Bangkok, Thailand
Level Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 12 July 2012

When I arrived at the building, I was thinking I have made a mistake in booking this hotel as I only realized that this hotel is right smack in the middle floors of an office building... I was expecting a fight on the elevators with the office people. Good thing it turned out to be wrong as the hotel had their own elevators and once at the lobby level - you can see that its a fantastically designed boutique hotel. The rooms were also nicely designed and spacious. The breakfast lounge was at the top floor with a great view of the city - and it was very near the the KLCC area.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJTEBKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 July 2012

We were there for a short, lazy getaway, arriving on a Sunday. The building appeared rather deserted and the check-in on the 11th floor was swift. The small reception area was nicely decorated (although it felt so hushed and silent!) and overlooked the first infinity pool in the building which was specifically meant for hotel guests.

Our room on the 12th floor was spacious, with a nice comfy bed, a selection of different types of pillows, study table and a lazy/reading chair. The window was huge with a ledge big enough for one to sit. The bathroom and a walk-in closet were more compact, set next to each other. The bathroom was clean and had a nice rainforest shower head but I was quite disappointed that it did not come with a bathtub. There was a small flat screen TV though in the bathroom, in case you really could not afford to miss a program that was being aired, I suppose. The complimentary coffee/tea selection in the room was quite limited. Overall, the design and layout of the room was neat and pleasant.

Breakfast was to be on the 28th floor, at a very executive-looking cafe. There were a couple of breakfast meetings going on the few times we were there for our morning meal. Food and the selection was average and quite basic. Some cereals, pastries, fruits and juices, coffee, tea and the likes. I suppose the service crew was attentive, although we did not really need much of their service then. Overall, it was just an average and quite a solemn experience. :)

The best thing for us at this hotel was the infinity pool on the 11th floor. It was not super huge but it was pretty. No doubt we were only treated with more sights of high-rised buildings, but a late afternoon swim in an almost-deserted pool was very relaxing. There was also a cold jacuzzi area at one corner of the pool and a hammock, if you wish to just chill out with a book after a swim.

Location wise, the hotel was literally about 5 - 7 minutes walk to the Ampang Park LRT Station. This was just one stop away from KLCC itself so that was pretty convenient. It was also a short drive (perhaps 10 mins? depending on traffic) to Bukit Bintang area.

This is definitely the place if you are looking for peace and quiet with no extra frills or if you are on a business trip. Deinitely not for the family.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rayne03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 June 2012

This place had large size room and was so clean. The location was ok and the price I paid was good. The staff were so friendly and I stayed there for 2 night. The people are so helpful and very friendly and bargain shopping

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lebinchiangmai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
50 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 22 June 2012

I have stayed at many hotels around the world but I cannot remember the last time I had to tip-toe to shave! I am not sure why they had put the shaving mirror at such a height because if an average man like me has to tip-toe, I cannot imagine a shorter person using it.

This hotel is pleasant but definitely not luxurious in any way - definitely not 5 stars in my opinion. Elevators were very confusing and was shared with occupants of the office tower (insecure maybe?). Service was OK, but nothing to write home about. I had a fresh fruit juice at "The Club" but nothing else so I guess I cannot really comment on the food aspect. The pool looks very inviting though!

Anyway, it was a good enough overnight stay and I am just about to check out of the hotel right now!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about GTower Hotel

Property: GTower Hotel
Address: 199 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 342 Hotels in Kuala Lumpur
Price range (per night): ₹ 4,913 - ₹ 6,594
Hotel Class:5 star — GTower Hotel 5*
Number of rooms: 180
Official Description (provided by the hotel):
Tranquility made possible, even in the heart of a busy city like Kuala Lumpur. At GTower Hotel, we care fo the smiles you get, to the pillows you lay your head on, to the green technology we use, bringing you the satisfaction and comfort you deserve. Let our serene ambiance and wholesome services take you on a ride, to a new level of hotel-stay experience. ... more   less 
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