Rooms were very nice, clean and comfortable, reception very efficient at check in and check out. Had a very enjoyable evening in the View Bar well looked after by attentive staff, but could not try out the Bridge Bar as it was closed for a private function. Whole thing was let down by very poor staff at breakfast who were disinterested in replacing food on the buffet when it ran out, who forgot requests more than once. When I asked to see the manager I was told he did not arrive until about 9am. For a breakfast room that opens at 6:30am I do not think that is acceptable. With no manager in situ, no wonder the staff don't seem to bother much ........ Hotel management take note. This affects a guest's view on the whole hotel.
- Official Description (provided by the hotel):
- Tranquility made possible, even in the heart of a busy city like Kuala Lumpur. At GTower Hotel, we care fo the smiles you get, to the pillows you lay your head on, to the green technology we use, bringing you the satisfaction and comfort you deserve. Let our serene ambiance and wholesome services take you on a ride, to a new level of hotel-stay experience. ... more less
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