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“Good Location, Staff are Rude”
Review of ANSA Kuala Lumpur

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ANSA Kuala Lumpur
Ranked #67 of 349 Hotels in Kuala Lumpur
Reviewed 5 June 2012

The Piccolo Hotel is funky and nice in thes best possible location. The staff on the other hand are unhelpful and rude and do not budge an inch. Would not recomend staying here with kids as they kept asking me where is the Pool. There is none. Breakfast does not appear to be a priority as not included in the room rate and you can see the restaurant is always empty. Not sure why they are not promoting this more?

  • Stayed: October 2011, travelled with family
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1  Thank satoomba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIC101, General Manager at ANSA Kuala Lumpur, responded to this reviewResponded 6 June 2012

Greetings from Piccolo Hotel!

Thank you for staying with us.

Your comments and suggestion raised are both extremely valuable and necessary in our efforts to improve our service standards and anticipating guests’ needs and expectation.

We apologize for the shortfall regard to the unavailability of breakfast presently as the restaurant located at lobby level is being tenanted out, however, the management is in the midst of looking into other options for the convenience of our valued guests.

For your info, as stated in our website, the hotel do not have a pool, however, there is an indoor theme park nearby for children to visit, this theme park is located at Berjaya Times Square mall and is just a mere 8 minutes walk or by monorail which is less than 5 minutes away.

In the meantime, we have taken note on your other concerned and apologize for any inconvenience that may have caused you during your stay with us.

May we take this opportunity to thank you again for choosing Piccolo Hotel, and we look forward to welcome you & your family & friends back to Piccolo Hotel, Kuala Lumpur, Malaysia for your next holiday.

Thank you.

With best personal regards.

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Reviewed 1 June 2012

Nice, clean, inexpensive and new room.Staff was generally nice and friendly. Hotel is located between many shopping malls around the Golden triangle in the bukit bintang. The walking way to the Petronas Towers is covered. A MRT/Monorail station is also nearby.
Maybe sometimes it can be a little bit loud outside, especially nights, but it is ok.

  • Stayed: May 2012, travelled as a couple
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Thank d0nthave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIC101, Director of Sales at ANSA Kuala Lumpur, responded to this reviewResponded 2 June 2012

Thank you for your review and we are happy to hear your room is nice and clean.

It is nice of you to comment on our front office team being friendly. We strive to improve all departments guest relation service.

I agree with you, it is a superb location to many shopping malls. Above all, with the new covered walk way to Petronas Towers, KLCC and convention centre! it makes it even more convenient to all.

I hope we have the chance to welcome you back in the future.

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Reviewed 31 May 2012

I visited KL recently mainly for shopping purpose. Piccolo Hotel is located right at center of the main shopping district of the city. The hotel is located just about 200M from the Pavilion Mall and it takes about 15 minutes of comfortable walk to the Suria KLCC by using the newly build air-conditioned walk-way. The executive hotel room is new, spacious, clean and with comtemprory interior design. I feel comfortable staying at the hotel. It is better to stay at higher floor as there are just too many activities right in front of the hotel every evening.
There are plenty of restaurants and food courts located just walking distance from the hotel. I especially like the LOT10 food court which has all the infamous street food of KL selling at one place. My family and I spent almost every meal at the food court during my 3 days stay in KL.

There are some set backs, the hotel has no pool and fitness center.

  • Stayed: April 2012, travelled with family
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Thank CJL_Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIC101, Director of Sales at ANSA Kuala Lumpur, responded to this reviewResponded 2 June 2012

Many thanks to a great review. Yes, i do agree with you on the location, Lot 10, Hutong food galore and the new air-conditioned walk-way to KLCC is a convenient spot. So much so, swimming pool is not a demand to many tourists. However, there is a fitness centre, which is located roof top of Lot 10 (Celebrity Fitness). They charge a minimal fees on per entry basis.

I am also happy to hear, you and your family enjoyed your 3 days stay in our Executive room.

I hope we have a chance to welcome you back in the future.

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Reviewed 29 May 2012

I stayed in this hotel for 2 nights after a business trip in KL. Great location! Hotel is in the middle of shopping paradise. The concept and decoration of hotel is wonderful but the room is a bit small (Still acceptable).
Piccolo Hotel is gonna be my priority when i wish to go KL for shopping again.

  • Stayed: March 2012, travelled as a couple
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Thank Dshooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIC101, Director of Sales at ANSA Kuala Lumpur, responded to this reviewResponded 31 May 2012

Thank you for your review. For your next stay, do look out for our promotional sale in the website.

Thanks again and we look forward to welcoming you back.

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Reviewed 26 May 2012

This is the best location for Kuala Lumpur. Location in Bukit Bintang is steps away from all the big shopping malls like Lot 10, Pavillion, Sungei Wang, and more. The Bukit Bintang monorail station is just around the corner. Next door to the hotel is the Lot 10 basement eateries and supermarket. Plus, restaurants are all around. Rooms are beautifully modern (and large) with an open floor plan, so the sink is located in an open area beside the shower and toilet enclosure. Rooms are spacious and well equipped with hotpot/coffee/tea, flat screen TV, toiletries, free in-room wifi, mini-fridge, and 2 bottles of water are provided daily. AC works great. No pool or fitness center but there is a nice little spa on the 2nd floor that offers specials like 30 min fish spa free with any 1 hour treatment purchase (reasonable prices). There's a bit of noise at night from the bar in the front of the hotel so you might ask for a room farthest away. Avoid the restaurants attached directly to the front of the hotel. There's a street full of popular outdoor eateries if you exit hotel and head to the monorail street, turn right on monorail street and make your first left. It's overwhelming but something to see even if you dont eat there. Otherwise try Lot 10's basement eateries.

Room Tip: Away from the front of hotel to avoid the noisy bar. Specify if you need the non-smoking floor- I di...
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  • Stayed: May 2012, travelled solo
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Thank Tamara954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIC101, Director of Sales at ANSA Kuala Lumpur, responded to this reviewResponded 2 June 2012

Thank you for your review. I am glad you have choose to stay with us.

Please accept my apologies for the noise from the bar. I hope it will not deter you from returning to stay with us. But if any guests finds it too noisy, they could dial '0' to inform our front office team. The Management would want our guests to have a comfortable rest.

I hope we have a chance to welcome you back in the future.

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Additional Information about ANSA Kuala Lumpur

Address: Federal Hotel Kuala Lumpur 101 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia (Formerly Piccolo Hotel)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#42 Business Hotel in Kuala Lumpur
#54 Luxury Hotel in Kuala Lumpur
Price Range: ₹ 4,230 - ₹ 7,947 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANSA Kuala Lumpur 4*
Number of rooms: 168
Official Description (provided by the hotel):
With award-winning designs throughout, this swanky boutique pad will leave you wishing that your place looked like this. After a full day in the city there's nothing better than spoiling yourself in the heavenly spa before heading out to any of the nearby dining and clubbing options just minutes from the hotel. Chic rooms are warm, inviting and indulgent. ... more   less 
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Also Known As:
Piccolo Hotel Kuala Lumpur

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