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All reviews rice cooker live egg station transport desk separate living room and bedroom short walk distance modern comforts located strategically friendly concierge rainforest shower breakfast buffet was very good local taxi front office team laundry room mini market reception area is jalan ampang limited channels
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Reviewed 31 August 2018

Staff not well trained on Front Desk, When checking out, FO staff said the balance of my money would take 2 weeks to be refunded, which is not correct.

Food was very average, overall an average experience.

  • Stayed: August 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank MarvininThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennetChang, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 3 September 2018

Dear Marvinin Thailand,

Thank you for giving us feedback.
We appreciate such comments as they help us to improve our services and identify the areas that need improvement.

We hope that you will stay with us in future so that we can prove ourselves.

yours sincerely,

Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

In addition to the sterling service provided by the staff and the front office (fahril..nor asnita) as well as the smoothly worked out reservation (Ms Lily) the accomodation was found in exceedinglt flawless condition which ultimately made it feel very cozy. Overall the stay wad extremely comfortable and pisitively surpassed our expectations. We wouldn't hesitate to book and stay with Oakwood Hotel & Residence Kl again and again..

Stayed: July 2018, travelled with family
1  Thank Baiti J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennetChang, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 20 August 2018

Dear Baiti J,

Thank you for sharing your review of Oakwood Hotel & Residence Kuala Lumpur.

We are glad that you have enjoyed your stay and appreciate your kind compliments of our team members, especially our Fahril, Nor Asnita and Lily. We have shared your generous compliments with our team.

We are excited that our quality of service contributed to a memorable and enjoyable visit.

We look forward to your return and wish you a fantastic day.

Yours sincerely,

Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018 via mobile

Very clean room and pool & gym . Fast free internet . Good breakfast. Good for 2 family children . I like the view . I'm stay this hotel in 4 Aug to 16 Aug and in total I think this hotel is very good hotel in Kuala Lumpur for low price

Stayed: August 2018, travelled with family
1  Thank hamidt188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennetChang, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 20 August 2018

Dear hamid t,

Thank you for sharing your experience with us during your recent stay at Oakwood Hotel & Residence Kuala Lumpur.

I am delighted and humbled to read that you had enjoyed your stay with us and found your accommodation clean and comfortable. We hope to welcome you back in the very near future.

Wishing you a fantastic day.

Yours sincerely,

Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

We stayed in this hotel for 2 nights which was excellent and we decided to book it again for the last 3 nights of our stay in Malaysia.

The hotel was out of extra bed i mean zero. That was really discomforting and if not for our great tour guide program it would ruwind our vacation.

About the staffs some of them were not professional and try their best not to come me up with straight answers, but most of them were great and very helpful.

Stayed: August 2018, travelled with friends
2  Thank Platinumgolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennetChang, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 15 August 2018

Dear Platinumgolden,

Thank you for taking the time to write a review on TripAdvisor on your recent stay at Oakwood Hotel & Residence Kuala Lumpur.

We are glad that you have overall enjoyed your stay with us, and appreciate you reaching out to us regarding your experience with some of our Hotel staff who have not performed their duties effectively. I have immediately addressed this with our Department Heads and Training Manager to step up on language and communication trainings in our efforts to further improve our guest experience. As the Hotel was running very high occupancy during the peak period of your stay, we regret that we were unable to accommodate all the extra bed requests. We truly hope you will give us another chance to serve you better in your next visit to Kuala Lumpur.

Wishing you safe travel and hope to welcome you back soon.

Yours sincerely,

Bennet Chang
General Manager

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Reviewed 10 August 2018

Situated 5-10 mins drive from the high street, The room is comfortable and spacious. However the TV had very limited channels. The breakfast is good. staffs are attentive in the restaurant, the chef who was making omelettes was very welcoming and happy to make omelettes of your choice. Pool area is nice and clean. No air-con in lobby, gets very humid and sweaty if you sit there.They even accommodated our request for late checkout as our flight was early evening. Special mention to the lady(Could not remember her name) at the concierge desk for helping us with the local currency from her own pocket as we had US dollars with us and we wanted to go to town to exchange the same with Ringitt, this is classic example of going beyond expectations and delivering , keep up the great work young lady! If i visit KL i will surly stay here.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Manoj P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BennetChang, General Manager at Oakwood Hotel & Residence Kuala Lumpur, responded to this reviewResponded 10 August 2018

Dear Manoj P,

Thank you for sharing your experience with us during your recent stay at Oakwood Hotel & Residence Kuala Lumpur.

We are delighted and humbled to hear that you had enjoyed your stay with us and that our team looked after you well throughout your stay. Your positive feedback is very encouraging and we will certainly share the good news with our team members.

We certainly hope that we will get a chance to welcome you back in the very near future.

Wishing you safe travel and a fantastic day.

Yours sincerely,

Bennet Chang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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