We had a late check in and it couldn't have been any smoother thanks to Yong nan at the front desk. Our room had a beautiful view to which we can see the Petronas Twins and the KL tower day and night. The team has prepped up the bed with 2 loving swans and a box of chocolates for our special day together along with a personal handwritten message from General Manager Bennett which really touched our hearts. The only thing is the room had a really intense Arabic oil scent, I believe from the previous guests, which made my husband a little dizzy. The hskp failed to clear the smell even after we asked them to. As for breakfast, I would say the spread is satisfiable but could do better especially for the staff service. A little engagement or even a smile could do wonders for someone's day.
In overall, I guess the staff need to have more smile or sincere conversations to make the guests feel more welcome. But some do greet us willingly with a smile whenever we walked past.More
- Free Wifi
- Free Parking