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APA Hotel Nagasaki Ekimae
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Reviews (123)
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Reviewed 6 August 2017 via mobile

My friends and I missed the last train back to Hakata on 31st July. We had to find our 1night accomodation near Nagasaki station. The train station master recommended us Hotel Apa Nagasaki Eki-mae. Upon checking booking.com, we found there are 2 rooms(1 single smoking room and 1 double smoking room).

To confirm the vacancy, we headed to the hotel which was a 5 minute walk. We saw three staff at the counter that 31st July 2017 night. So I asked one lady staff about the availability of the rooms. I could not remember her name. She told us in a straight face there was no room available. Another male staff actually made a comment there was rooms available but was stopped by this lady to explain further.

In the end, we showed this lady there were rooms available that night from booking.com website. Why did she say there were no room? And to my surprise, she slammed a calculator on the table in front of us and started entering the cost of the rooms. She then said that there were actually rooms available. The price turned out to be higher than what booking.com quoted us. So, we made our reservation through booking.com.

Upon us making payment, she was very unhappy handling us our room keys. I had been to Japan for 7 times. Never had I encountered such a rude staff in my travels. This is the first time I see such bad service. I hope the hotel management will do something about this and give a rightful explanation for this situation. Omotenashi, or the spirit of Japanese hospitality, should not be regarded in this way. It is a shame indeed.

Stayed: July 2017, travelled with friends
Thank yagiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
アパホテル長崎駅前, 支配人 at APA Hotel Nagasaki Ekimae, responded to this reviewResponded 8 August 2017

Dear Sir or Madam,

I appreciate your bringing this issue to our attention.

I would like to express my deep regrets for my staff’s actions and poor service you received. It was inappropriate and lacked the professionalism that you and other guests expect from an employee at APA HOTEL.

This is obviously not the experience I would like you to at my hotel.
As to my explanation for the staff’s behavior, she is inexperienced at speaking and listening English; therefore, she misunderstood that all three people wanted to stay in a twin room. At the same time, she had a bad attitude to you because she got confused about utilizing English.
Secondly, the accommodation fee differ depending on how to make a reservation. Although a discount is applied to Booking.com, a direct reservation at the front desk does not have it. Thus, the price at the reception is a little expensive than that of Booking.com.

While I cannot alert what has happened, I will ensure that similar incidents and understandings will not occur later in the future. I will also strive to train all staff members for foreign visitors. Furthermore, I will continue to expect excellent customer service from my employees, and to try not repeat such a thing again. I will also strive to train all staff members

I value our professional relationship and believe that our teamwork will continue to produce solid work that will provide our guests with “Omotenashi spirit”.

Thank you very much for letting me know this matter, and I appreciate your patience.

Sincerely yours.

Satoru Fujii
Hotel Manager
APA HOTEL<Nagasaki-Ekimae>

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

The price I got is really cheap. I stayed here for one night. The bathroom is cleaned and the bed is quite big for one person. Wifi is good too. But the entrace of the hotel is not obvious you have to look carefully.

Room Tip: high floor
  • Stayed: July 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Charernkit T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
アパホテル長崎駅前, 宿泊課 at APA Hotel Nagasaki Ekimae, responded to this reviewResponded 27 July 2017
Google Translation

この度はアパホテル<長崎駅前>にご宿泊頂き、ありがとうございました。
お褒めの言葉、嬉しく思います。
お部屋ではゆっくりと過ごしていただけたでしょうか。

お客様のまたのお越しをスタッフ一同、心よりお待ちしております。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017 via mobile

The room was tiny but perfectly serviceable. The shower was reeeeally tiny but had great pressure and was very hot! You can see the hotel from the train station and the buses and trams are right at the front door. Just make sure you voila non smoking floor if you don't smoke! We forgot and the whole floor stunk!

Stayed: June 2017, travelled as a couple
1  Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
アパホテル長崎駅前, フロント 中村 at APA Hotel Nagasaki Ekimae, responded to this reviewResponded 16 June 2017
Google Translation

この度はアパホテル<長崎駅前>をご利用頂きまして、誠にありがとうございます。
当ホテルは部屋自体はややコンパクトな作りとなっておりますが、ベット、テレビを大きくゆったりとお休みできるよう心掛けております。また喫煙、禁煙に関しましては、都合上変更出来かねる場合もありますので、ご了承ください。
又のお越しをスタッフ一同、心よりお待ち申し上げます。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

This hotel is right across the road from Nagasaki train station and also the street cars/taxis, its a bit hard to find as its currently undergoing renovations and its covered in scaffolding and cloth not very well signposted.. it has an Irish Pub attached however most of the facilities are out of order due to renovation eg. Coin laundry. Rooms are small but clean and come with kimono and toiletries.. if you place do not disturb on door when you are out they eill1 leave basket of fresh towels and amenities at your door

Stayed: May 2017, travelled with friends
1  Thank Jazzy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
アパホテル長崎駅前, フロント 山地 at APA Hotel Nagasaki Ekimae, responded to this reviewResponded 19 May 2017
Google Translation

この度はアパホテル<長崎駅前>をご利用頂きまして、誠にありがとうございます。
現在、客室や外壁の改装・改修工事を行っております。
外壁工事の為の足場でホテルがわかりにくくなっていて心苦しく思います。
また、ご滞在中は騒音などでご迷惑をお掛けする時間帯もございますが、リニューアル完了まで何卒ご容赦頂ければ幸いでございます。
工事完了は5月末日を予定しております。
コインランドリーなどの設備も利用しやすいよう刷新する予定です。
1階のアイリッシュパブは長崎では珍しいギネスやコロナなどのビールをおいしく頂けるお店で大変にぎわっています。
長崎のご滞在は楽しめましたでしょうか?
またのご宿泊をお待ちしております。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2017 via mobile

Reasonable price and in the heart of the city. Easy to find when driving. That's good. No hotel parking and had to walk a block after circling to find a parking lot we could use. Not good. Clean with friendly staff, but so is every hotel in Japan. Rooms tiny but adequate. Adjoining Irish Pub was good. Overall, okay, but not a rave review.

Stayed: January 2017, travelled as a couple
Thank Craig C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
アパホテル長崎駅前, フロント(Clerk) at APA Hotel Nagasaki Ekimae, responded to this reviewResponded 23 January 2017
Google Translation

この度は当ホテルへご宿泊いただき誠にありがとうございました。
お客様のご指摘にもあるように当ホテルは自社の駐車場を持っていないため、
近隣の提携駐車場をご案内しています。
入り組んだ立地のためご不便をおかけしており、心苦しい限りではございますが、
ご理解いただけましたら幸いです。
お客様のまたのご利用をお待ちしています。

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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