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All reviews namba station great location glico man entertainment district street food bath and shower wet room don quixote great bathroom good size minute walk double room boutique hotel dotonbori area japanese standards shopping and dining non smoking room
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Reviewed 19 April 2018 via mobile

Fantastic 5 nights stay in this hotel. Good size room and consider large for Japan standard. The housekeeping service is also very detailed and excellent. I would highly recommend this hotel if you are visiting Osaka.

Stayed: April 2018, travelled as a couple
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CROSS_Osaka, マネージャー at Cross Hotel Osaka, responded to this reviewResponded 22 April 2018

Dear Valued Guest,

Thank you very much for staying at Cross Hotel Osaka and for taking the time to share your review.
We are very glad to read that you enjoyed your time with us and we appreciate a lot your kind answer.
And also thank you for posting such good comments regarding our rooms and housekeeping service.
We have already introduced it to our housekeeping staff and it will certainly give them keeping motivation.

We look forward to welcoming you back at the Cross Hotel Osaka.
Sincerely yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018

We were part of a tour group (Great Rail Journeys / Travelmarvel) and this was the last and best hotel of the tour sector of our holiday. It had fabulous location, and hotel had a hip / if not dark pubic areas. Excellent service and fantastic breakfast. In addition the bathroom was in a mini style onsen - wet room which we thought was incredible.

Stayed: April 2018, travelled as a couple
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CROSS_Osaka, マネージャー at Cross Hotel Osaka, responded to this reviewResponded 22 April 2018

Dear Valued Guest,

Thank you very much for staying at Cross Hotel Osaka and for taking the time to share your review.
We are very glad to read that you enjoyed your time with us and we appreciate a lot your kind answer.
And also thank you for posting such good comments regarding our rooms and breakfast.
We have already introduced it to our staff and it will certainly give them keeping motivation.

We are looking forward to welcome you back to Cross Hotel Osaka whenever you have the chance to visit Osaka again.

Sincerely Yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

This Would Be Our Second Visit to Osaka in the Kansai Region
This Visit Would Be Much More Meaningful Than the First

We Opted for The Cross Hotel Purely for its Location, Location & Location
Situated within the Dōtonbori Section of Osaka

This Is Where Everything & Anything Goes
For All Your Food, Shopping & Entertainment Needs within a Few Square Blocks
Ranging from the Super High End to the Budget Conscious

We Arrived Rather Early as we Took the Red Eye, Not to Waste a Single Minute of Our Time in Japan

The Room was Not Ready but they were kind Enough to Store Our Luggage also to Allow Us to Freshen Up for Our Day Ahead

We Returned Later That Afternoon Where Our Keys was Already Cut & Ready to Go
They Honored Our Request for a High Floor Corner Suite
The Room was Clean, Modern & Minimal

The Room Overlooked One of the Main Streets of Dōtonbori Which to Our Surprise was Not That Noisy

The Bathroom with its Huge Bathtub was a Welcome Sight for those Long Day Trips to Soak Up Those Sore Tired Aches

Our Only Gripe Would be the Soft Mattress & Small Pillows

Breakfast in the Morning is Located on the 3/F They Provide a Mini Main Course Option with a Full Buffet Selection Ranging for Asian to European
The Variety was Nice Using Good Quality Products & Ingredients

All the Hotel Associates are Friendly & Helpful Throughout Our Stay

Overall a Great Stay

Room Tip: High Floor, Corner Suite
  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Kevin W S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this reviewResponded 20 April 2018

Dear Valued Guest,

Thank you very much for choosing Cross Hotel Osaka and for taking the time to share your review about youre recent stay.
It is a pleasure to read that you were able to take advantage of our central convenient location.
We are also glad to know that you were satisfied with our service and enjoyed our bath.
However, we sincerely apologize for the bed mattress and pillows that did not meet your expectation.
I will share your comments with our relevant team to provide better service and to aim even higher service to deliver beyond your expectations.
I sincerely hope that we will get another chance to welcome you back in the near future.

Sincerely Yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

We stayed at the Cross Hotel Osaka for 3 nights on 25-27 March 2018. Our room was #1424, which was a twin bed, non-smoking room on the top 14th floor. I’m very happy to report that we could not smell “old” smoke in our room. We had a room overlooking the main street.

The room had a small but adequate fridge, small safe and free Wi-Fi. The bathroom is separated into 2 rooms – basin with toilet and then bath with shower. We found the room and bathroom were both a decent size for Japan and definitely had no space/crowding issues. Importantly, the air-conditioning was controlled in the room and was effective. There were enough power outlets to charge our devices overnight.

Even though there seemed to be plenty of other guests, our room was quiet, and we were not disturbed. From our room, we did not hear other guests, but we occasionally heard sirens from the street below. I am a very light sleeper and was not woken during the night.

The room had bottled water supplied and was replenished each day. As part of staying on the 14th floor, there was also complimentary beverages at the 3rd floor bar from 5-7pm daily. Unfortunately, we were always out exploring and didn’t take up the offer.

Breakfast was served from 7am and the restaurant served a buffet with a mix of Japanese food and small amount western food. We had heard there may be a wait for seats, but we were seated immediately when we arrived at 7-7:15am.

The reception staff were very friendly and helpful. We had a parcel delivered before our check-in and it was handed to us without even asking upon arrival.

The hotel is perfectly situated for sightseeing, shopping and restaurants/nightlife. We arrived by train and took exit 15B from Namba subway station. There is another exit 14 which is slightly closer to the Hotel but it is all steps. If you have luggage, you will appreciate the elevator at 15B.

There was a drink vending machine and ice near the elevator on our floor. There are also convenience stores very close outside.

We would definitely recommend the Cross Hotel Osaka to any traveller.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank no_444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this reviewResponded 15 April 2018

Dear Valued Guest,

Thank you very much for choosing Cross Hotel Osaka and taking the time to provide such a detailed review for your
recent stay.
We also thank you for such high rate you have given to us.
We are very glad to know that you were satisfied with our service and facilities.
It is always very encouraging and more inspiring whenever we receive positive feedback from our valued guests.
And your detailed comments are very helpful for all travellers.
Your good comments are much appreciated and the word, "definitely recommended" is a great encouragement for us.
We will continue our effort to provide the best service to all our guests.
If you have any chances to visit Osaka, we are very much looking forward to welcoming you back again soon.

Sincerely Yours,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

This was a great hotel! We loved how convenient it was to everything. So centrally located, right at Dotonbori. Staff were lovely. Rooms got a little dusty and it was quite expensive (about $300AUD per night) but we enjoyed our stay. Restaurant downstairs with the aquarium was fab!!

Stayed: April 2018, travelled as a couple
Thank 777TravelLover777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CROSS_Osaka, Front Office Assistant Manager at Cross Hotel Osaka, responded to this reviewResponded 15 April 2018

Dear Valued Guest,

Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to share your review about your recent stay.
We are glad to hear that you enjoyed staying with us.
However, we sincerely apologize for room cleanliness.
I will share your comments with our relevant team to provide better service and to aim even higher service to deliver beyond your expectations.
We sincerely hope that we will get another chance to welcome you again in near future.

Sincerely Yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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