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“Classy Hotel” 4 of 5 bubbles
Review of The St. Regis Osaka

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The St. Regis Osaka
Ranked #3 of 283 Hotels / Ryokan in Osaka
Certificate of Excellence
Dublin, Ireland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Classy Hotel”
4 of 5 bubbles Reviewed 30 January 2012

This is a very new hotel located very central in Osaka - although a subway ride from JR Osaka station. The hotel is simply beautiful and the rooms could not be better. The basic room rate is very good value at the moment (less than 20,000 Yen per night) but beware that the extra's are pricey; especially drinks in the bar. I stayed for two weeks and the daily internet / telephone fees were waived, which was quite generous. The deluxe room is the nicest hotel room that I've stayed in. The bathroom facilities are excellent. The room controls are electronic. The first time I stayed here, the staff monitored my movements using this facility, since they needed to speak to me - which was a bit weird. Overall I'd be very happy to stay there again - and I probably will. There are lot's of interesting places walking distance from the hotel - just beware of the footpath cyclists! Business centre is awkward to use. No swimming pool.

Room Tip: If you are offered an upgraded room for a couple of thousand Yen extra per night, it is definitely w...
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  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mark g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,259 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

A very luxurious hotel in Osaka, great location right in the heart of Midosuji dori.Beautiful sakura suite with great views, amazing bathroom, wonderful butler service.The buffet breakfast was not that great though, choice limited, expensive and quality... just average.Restaurants are too pricey but there are so many other options nearby to explore.The hotel is lacking concierge desk however, as the butler despite being very kind may not always be very knowledgeable.I shall return with great pleasure in April.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sharit911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 26 January 2012

The hotel decoration looks nice but the service is not qualified as5star hotel. Only 2 people working at the reception and being concierge at the same time. Bar was closed at midnight, so backward. We had some drinks there and were told that last order was midnight. Service gor breakfast was so slow since getting the table even the restaurant was half empty, food was slow and might make you be late for early meeting if you are in rush. Room is nice but not super neat set up as top hotel for Starwood group. Not sure if I will come back to stay here, it id not meet my expectation.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sanooklife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo Prefecture, Japan
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 21 January 2012

Pros- Building is new so everything is clean and comfortable. Stayed in the grand deluxe premier room on the 20th floor with a view-bath which had a large window adjacent to the tub that overlooked the city of Osaka. Shower pressure was excellent . Staff from the bell to the front desk, concierge/butler and waiter at the breakfast room were very helpful.

Cons- Needs to improve a LOT on food. Especially their room service menu for sandwiches and the afternoon tea menu at the lobby bar/tea room. Club sandwich was dreadful with a terrible looking slither of orange coloured cheese, the ones you would llikely find in supermarkets or fastfood chains, I could not finish my plate due to it's unappealing presentation. The chicken in the club was unimpressive too, they need to learn how to fix proper sandwiches for the price they charge...
Breakfast on a week day was smooth but on Saturday it became too full for it's capacity, we agreed to wait in our room until the table was ready but did not receive any call after twenty minutes. Called them and turns out the table was ready after all, how strange.

Afternoon tea- This was already included in our package. After my rather disappointing tea experience at the Ritz Osaka several years ago was not particularly enthusiastic but tried anyway turned out to be mediocre and a let down. As I have mentioned the building itself is pristine and beautiful so the bar/lobby tea room is cozy with high ceilings and huge windows a perfect setting for a nice cup of tea when the weather proves to be sunny. However I suppose the waiters are not used to serving afternoon tea, the guy who brought us the tower just left the table without explaining what was on each tray...bizarre. The aforementioned sandwich was probably made by the same kitchen so I will not repeat on the quality. The cheesecake and the sponge cake was good, scones were too hard and chewy like buiscuits, strangely my Darjeeling tea did not arrive for 20 minutes so had to remind them..the room was not even full and there were plenty of waiters so puzzled why this happened.

I will probably stay at this hotel due to it's cleanliness compared to other options in Osaka but will skip the inroom dining and the tea menu at the lobby in the future. Take the subway to Shinsai bashi or Namba which is only one and two stops where you will find plenty of other dining options.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kauailover11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.RegisOsaka, Manager at The St. Regis Osaka, responded to this review, 23 February 2012
Thank you for staying with us in January and for providing us with you feedback about your experience. Obviously some aspects of your stay with us were totally unsatisfactory and I am sorry that you had such a poor experience. In the time since your visit we have made some changes to our offerings and I would be happy to introduce them to you.

I would really appreciate the chance to talk with you further please feel free to contact me directly upon the email address below. If at all possible I would like to make up for our failings in January.

Your sincerely,
Malcolm Omond
malcolm.omond@stregis.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
704 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 635 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

We stayed here on the last night of our week-long trip to Japan - and what a way to end the trip! From the check-in (where numerous apologies where issued for the simple fact that we had to wait 10 minutes before our room was ready for an early check-in) all the way to check out (where the lady at reception knew my name before I even had to tell her my room number) this has been one of the best hotel experiences I've ever had. The most astonishing was the pretty decent price for the room (around JPY 22,000 on their website).

The hotel is very new, and yet the rooms have a classy timeless feel to them, whilst having every bit of modern technology (automated blinds, waterproof TV in the bathtub, the de riguer automated toilet). The communal areas are also very tastefully decorated, as only upmarket japanese places can be. The bar is beautiful, as is the outdoor Zen garden. The only real pity is the fact that the hotel lacks a swimming pool / sauna and the gym is pocket-sized. Even in a business hotel these two amenities would have been appreciated.

Due to SPG Platinum status we received an upgrade to a very good sized Grand Deluxe room, with great views of Osaka. Also, because there is no Club Lounge, we got to enjoy the full buffet breakfast for free in a "cordoned off area" of the restaurant. This was again, one of the best buffets I've ever had in Asia, and well worth paying for.

The location is ok, a few blocks from the main tourist sites, but once again, this is more of a business hotel. Service was impeccable, and the personal butler service a nice touch, with good (and often practical) restaurant reccomendations (such as, a child friendly izakaya, etc). Whilst on this subject: the sushi bar right next to the hotel has an amazing lunch deal, and one of the best sushi we've had during our trip!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rafkam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The St. Regis Osaka

Property: The St. Regis Osaka
Address: 3-6-12 Hommachi, Chuo-ku, Osaka 541-0053, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Bay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Osaka
#1 Family Hotel in Osaka
#2 Business Hotel in Osaka
#2 Spa Hotel in Osaka
#3 Luxury Hotel in Osaka
Price range (per night): ₹ 18,546 - ₹ 78,072
Hotel Class:5 star — The St. Regis Osaka 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
The St. Regis Osaka Hotel Osaka

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