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Reviews (559)
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All reviewspublic bathsubway stationrooms are smallnice hotelwithin easy reachhotel is locatedday of sight seeingfamily roomjapanese standardstriple roomturn rightcomfortable stayside streetnishiki marketwalking distancethree nightshotel breakfast
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Reviewed 12 February 2018

We are staying in a triple room which is the spacious room we stayed compared with other 2 hotels in Osaka. Staff are professional and friendly and you are greeted every time you walked in and out the hotel. Hotel breakfast is superb! Lot of choices and refill quickly. One thing want to mention is to add on the website which exit no. from the subway. We went out in the wrong exit and need to walk 20 mins to the hotel. In fact, the correct exit only take 1 min.... but everything else is perfect!

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Petty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 13 February 2018

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your precious review. We are delighted to hear that you were satisfied with the service, room, and breakfast. The breakfast is one of the our appealing points and we have received thousands of positive evaluations in the past. On the other hand, we are sorry to hear that you were not satisfied with the announce of location. As you mentioned, Karasuma-Oike station has many exits that make you confused sometimes. The closest exit number is 6 which has only stairs. Once again, thank you for your meaningful feedback and we look forward to welcoming you here in Kyoto in the near future. Front Office Manager

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Reviewed 30 January 2018

As the other reviewers have said, the hotel is in a good central location where the subway is close and you can also walk to a number of attractions. The staff were very friendly and helpful, the hotel itself was nice, pleasantly decorated and the breakfast buffet was pretty good but not extensive (western and japanese food). We stayed in a room for 3 people on the eighth floor and it was the largest hotel room we stayed in on our 3 week trip around Japan. It has a lovely garden which justifies the name of the hotel - it makes for a relaxing outlook in the lobby and dining area.

Room Tip: I wouldn't stay on the second floor because the onsen rooms are on that floor and the corridor gets busy/noisy with people.
  • Stayed: January 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank huckle08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 2 February 2018

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to provide us with your valuable feedback. We are delighted to hear that we met your expectation with the location, service, breakfast, room, and the garden at the lobby. As you mentioned, we are centrally located in the city and there are some attractions, such as Nijo castle and Nichiki Market and transportations within a walking distance. With regard to the breakfast, we appreciate your meaningful comment and we will consider further imporovement for the breakfast in near future. Once again, thank you for your precious review and we look forward to welcoming you here in Kyoto in the near future. Front Office Manager

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Reviewed 30 January 2018 via mobile

This hotel location is just fantastic, middle of kyoto city. Walk 200m to subway station.

West side you head for arashiyama, kinkaku-ji area. East side goes to fushimi inari, kiyomizu.

Breakfast is nice with great garden view, interesting combination of food. They have public spa bath also which in winter not much visitors will use.

Room is clean with private bathroom, not big but is good enough for rest. Somemore they provide free smartphone to use during your stay.

So for the price is definitely a good deal.

Stayed: January 2018, travelled with family
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 2 February 2018

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to provide us with your valuable feedback. We are delighted to hear that you were satisfied with the location, breakfast, public bath and service. As you mentioned, we are centrally located in the city and have an easy access to various directions within a walking distance. We recently provide the Handy which you are able to take on sightseeing with. It helps with a map, information of sightseeing and phonecall etc. Once again, thank you for your precious review and we look forward to welcoming you in the near future. Front Office Manager

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Reviewed 24 January 2018 via mobile

Front desk staff are really friendly. They will be sure to greet you as you enter or leave the lobby.

This hotel is located 2 mins away to the nearest train station, with a couple of convenient stores nearby too. Very convenient if you're looking to grab a bite closeby in the morning.

The room wasn't spacious for 2 but it was good enough. Very well equipped and amenities are well provided. Overall it was a good stay.

Stayed: December 2017, travelled with family
Thank Harmonie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 25 January 2018

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to provide us with your valuable feedback. We are delighted to hear that you were satisfied with our service, location and facilities. As you mentioned, we are located in the middle of the city and surrounded by cozy restaurants. Moreover, it is a walkable distance to Nishiki Market and Nijo castle from the hotel. On the other hand, we are sorry to hear that the size of the room did not meet your expectation. Actually we also offer some types of room for the guests who are expecting to have a specious room, such as deluxe twin (25㎡) and family room (34㎡). More information this is available at reception at anytime. Once again, thank you for your precious review and we look forward to welcoming you here in Kyoto in the near future, Front Office Manager

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Reviewed 23 January 2018

Enjoyed our stay! Huge room with an amazing garden view at the lobby. Hotel is located at a very convenient and quaint area in Kyoto, plenty of good bakeries and cafes around.

Would like to take this opportunity to thank Miss Aoki for going out of her way to send us the money that my fiancé has left in our room's safe. We received the money the moment we reached our next destination's hotel. It might be a common thing in Japan but from where we came from, this level of service is unheard of. It's definitely something that made our Japan trip much more memorable :)

Stayed: January 2018, travelled with family
Thank payleng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 25 January 2018

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your valuable feedback for us. We are delighted to hear that you were satisfied with our service, the size of the room and the garden at the lobby. As you mentioned, we are centrally located in the city and have an easy access to various directions on sightseeing and also on business. Furthermore, it takes approximately 15 minites to Pontocho street which is one of the most famous street for the great restaurants in Kyoto. It is always our pleasure to be of service to our guests who have problems in finding things. Once again, thank you for your precious review and we look forward to welcoming you in Kyoto in the near future. Front Office Manager

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