We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
KiwNZ
Kiwi in London

Excellent location

5.0 of 5 bubblesReviewed 5 Sept 2024
We had one of the refurbed rooms and it was excellent. Plenty of room, modern and well equipped however if you have mobility issues, our room was quite some walk from the elevators so keep that in mind when checking in. English channels are limited to 2 - CNN and BBC which often had a Japanese voice over however you can cast to the TV. Location was excellent for the sights of Kyoto with the station being a destination in itself with plenty of restaurants. If you wish for an alternate food court style, there is a food court a short walk away under the Kyoto Tower which doesn't seem to get as busy. Very nice at check in however it seemed whether your room was ready or not, 3pm is check in time regardless. You have to pay AUD 11 per day to use the gym and pool however the pool appears to be heated which is not the best in a hot Kyoto summer. We really enjoyed our stay and would definitely return.
Date of stay: August 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this review
Responded 4 weeks ago
Dear KiwNZ
Thank you very much for staying at Hotel Granvia Kyoto.
We are delighted to receive your wonderful compliments on both our hotel and the experience you had.
We will continue to strive to provide a relaxing and enjoyable environment, and we look forward to your continued patronage.

Once again, thank you for taking the time to leave your feedback.

Best regards,
Director of Rooms
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Priceline
  • Lol.travel
    ₹11,998
  • Hotels.com
0.6 km from Hotel Granvia Kyoto
Free Wifi
Free parking
2階客室(南側)から(イメージ)
  • Hotels.com
  • Expedia.com
    ₹15,259
  • Priceline
0.3 km from Hotel Granvia Kyoto
Free Wifi
Restaurant
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    ₹15,775
  • Priceline
0.7 km from Hotel Granvia Kyoto
Free Wifi
Miyako Hotel Kyoto Hachijo
  • Hotels.com
  • ZenHotels.com
    ₹11,581
  • Priceline
0.3 km from Hotel Granvia Kyoto
Free Wifi
Restaurant
  • Hotels.com
  • Expedia.com
    ₹23,721
  • Priceline
2.9 km from Hotel Granvia Kyoto
Free Wifi
Restaurant
コーナーツイン32㎡
  • Hotels.com
  • ZenHotels.com
    ₹11,799
  • Priceline
0.2 km from Hotel Granvia Kyoto
Free Wifi
  • Hotels.com
  • Expedia.com
    ₹15,917
  • Priceline
1.1 km from Hotel Granvia Kyoto
Free Wifi
【蓮花の湯】瞑想の湯(男性)
  • Hotels.com
  • Expedia.com
    ₹11,999
  • Priceline
0.5 km from Hotel Granvia Kyoto
Free Wifi
Restaurant
新特別室RIKYU 庭
Ryokan
A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

Ryokan Yamazaki

  • Hotels.com
  • Expedia.com
    ₹15,453
  • Algotels
7.7 km from Hotel Granvia Kyoto
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    ₹14,920
  • Priceline
0.4 km from Hotel Granvia Kyoto
Free Wifi
Restaurant
View more hotels in Kyoto
Reviews (3,769)
Filter reviews
3,769 results
Traveller rating
2,064
1,335
258
68
44
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,064
1,335
258
68
44
Show reviews that mention
All reviews train station le temps department store excellent location underground mall breakfast buffet easy access room was large standard room restaurants and shops japanese hotels shinkansen concierge isetan buses escalator jr
Selected filters
Filter
Updating list...
4 - 9 of 3,769 reviews
Reviewed 20 August 2024

Stayed here for about a week as part of a wider trip through Japan - 3 people; 2 adults and 1 teen.

Granvia is perfectly situated above the main train station in Kyoto. This was a big thing for us as we were using the city as a base and planned a number of trips to other places, all by train. The convenience of being able to walk downstairs and be on the platform can't be overstated if that's your plan. It's also well located for Kyoto itself, being very central. It's a big hotel and the rooms etc are a safe 4 stars by any measure. Ours was quiet, clean, decent sized and, small extra bed aside, comfortable.

So why 3 stars you may ask? 3 reasons. That 3rd bed. It was only marginally better than sleeping on the floor. Breakfast. It was very good, extensive even, with a choice of European or Japanese cuisine. You could help yourself to a buffet up to 10.30 every morning but, my God, did they police that hard. Turn up at 10.00 and your first conversation is a reminder that it shuts in 30 minutes. Still eating at 10.15? Then you'll get another little nudge from one of the waiting staff. I even had 1 come up and tap their wristwatch at me! After a few days it gets annoying, after another day its also uncomfortable and I'm sorry but that's not how hotels are supposed to work. I don't want to feel you're doing me a favour by letting me eat a breakfast I have actually paid for and, really, I should be able to sit there with a coffee for as long as I want. Lastly - the pool. You want an extra £5.00 every time I use it and no one under 18 is allowed in? Really?? Are you insane?

So, yeah. Don't get an extra bed, buy breakfast or use the pool and it really is a good hotel. Unfortunately, those 3 things just put a dent in my stay so it's 3 stars. Sorry about that.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank seankata
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 5 September 2024

Dear seankata
Thank you very much for your recent stay with us, and for taking your valuable time to write the review.
We are pleased to receive your words of compliment about our location and room.
However, we would like to extend our apologies for your dissatisfaction regarding the extra beds and pool. We are also sorry for our staff's inadequate explanation of the breakfast. Breakfast buffet is served from 6:30 to 10:00. We will immediately share the issue regarding the lack of consideration with other staff members and make them aware of the situation so that this will not happen in the future.
Your comments are great references for us to improve our service and meet your expectations. We are looking forward to welcoming you again in the future.
Thank you for your feedback.

Sincerely yours,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024

You have probably heard the old adage "location, location, location". I absolutely loved the hotel's location and that the train station is within the same property complex. There are plenty of retail shops, something for everyone, in the property's complex. The top of the property complex is absolutely beautiful with a stunning colorful digital stairway show to see while riding the escalator all the way to the top floor. It's so entertaining while simultaneously taking your breath away as you reach the top complex floor during the evening hours to observe Kyoto's skyline.

I was very delighted with this hotel. You even had two locations where to eat for breakfast if you included the breakfast plan with your stay. Next, the room was spacious. Significantly, the concierge was extremely helpful with planning daytrips via the train and how to best transport to a different area in Kyoto via taxi to fit in the Golden Temple prior to closing time.

More, the bar on the hotel's lobby had the best premium Matcha that I tasted in all of Tokyo. There are taxis right outside of the hotel, the train station is right there including the Shinkansen--Bullet Train, and the local subway train is downstairs, making your day trips so convenient. My family was even able to fit in a quick half-day trip to Nara Deer Park because of the hotel's location.

Finally, the hotel is family friendly to minor children. I will definitely return to this hotel.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ROB_DIANA_LEO12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 24 July 2024

Dear ROB_DIANA_LEO12
Thank you very much for staying here at Hotel Granvia Kyoto.
We hope you had a relaxing time staying here.
We thank you from the bottom of our hearts for your compliments and helpful feedback regarding our hotel.
We will continue to strive to ensure the safety, security, and comfort of our customers, and we look forward to your stay in the future.

Best regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

The location is excellent- right above the train station. We took a 30 plus minute walk to the Nishiki market and the 2nd day took the Subway. The rooms weren't as big as the other hotels we stayed at but the location and good value made up for it.

Date of stay: June 2024
Trip type: Travelled as a couple
2  Thank leesa b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 15 July 2024

Dear Burbot
Thank you very much for coming to Hotel Granvia Kyoto.
Thank you for your compliment about the location.
Our hotel is directly connected to Kyoto Station, which is very convenient for access to tourist attractions and shopping.
We will continue to make every effort to provide a more comfortable and satisfying space and service to all our guests without resting on our good location.
We look forward to seeing you again soon.

Best regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024

This is a fabulous hotel. Large, professional and immaculate. The room was clean and faultless- amenities were very well selected and much needed. I really loved the washcloth supplied. This was my second time coming here, but this time I brought my family over for a vacation and they too really loved the stay. We had a family room, the beds were comfortable as were the pillows, duvet, ventilation and cooling. The showers with the massage jets were amazing and much needed after a long day out and about! Also, should add, the pyjamas are a nice touch! Overall a classy hotel, great location and great place to stay!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EverydayMum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 12 July 2024

Dear EverydayMum
Thank you very much for staying at Hotel Granvia Kyoto.
We are delighted to receive your wonderful compliments on both our hotel and the experience you had.
We will continue to strive to provide a relaxing and enjoyable environment, and we look forward to your continued patronage.

Once again, thank you for taking the time to leave your feedback.
We look forward to welcoming you back.

Best regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2024

The family room was perfect for our trip (family of two parents, a child, and a grandma)! The room had four comfortable single beds (they seemed wider than a US twin), a little couch, and a good sized dining table. Pictures were accurate to what our room looked like. I really liked that the bathroom had two doors - one sliding door near the beds and another on the other side of the bathroom closer to the entry door. This was convenient so the light from the bathroom didn't bother others while they were sleeping. Loved the water pressure and how quickly the water got hot from the shower (the body jets were great too!). Room had ample amenities (water and toiletries) that were refreshed daily. Great location for both trains and access to Kyoto. Lots to do, see, and eat around and at the station.

A couple of things we noticed - sinks seemed lower than what we're used to in the US. There's a couple of drawers in the bathroom that they store the towels in. We personally would have like a few empty drawers for our clothes. Our room was far from the elevators. I'm not sure if this is where all family rooms are located - it might be worth it to ask if the distance is a concern. We quickly got used to it and it really only took a few minutes to walk to the elevators. Our room was on the 10th floor and you could hear the train as it approached the station. It wasn't too loud and not constant so it didn't bother us. Personally, I found the rhythmic "clacking" to be soothing. If you're a super light sleeper, I recommend a room on the Kyoto Tower side or perhaps a higher floor.

Our room came with a buffet breakfast. What a spread!! The items were pretty consistent the four mornings we ate there so we both found our favorites and tried new things.

The service from the staff was great - everyone we encountered was very helpful and hospitable. I highly recommend the Hotel Granvia! This was our second time staying at the hotel and we would definitely stay here again.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TJHashi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
きょう せいきく, お客様サービス / フロント オフィス at Hotel Granvia Kyoto, responded to this reviewResponded 10 July 2024

Dear TJHashi
Thank you very much for choosing to stay at Hotel Granvia Kyoto.
We are sincerely proud to be able to provide time and a space that satisfies our customers. Did you enjoy your travel in Kyoto?
Thank you for your compliments about our staff and breakfast.
We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.
Thank you for taking your valuable time to post the review.

Best regards,
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews