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“Good but not excellent”

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West Lake State Guesthouse
Ranked #80 of 2,351 Hotels in Hangzhou
Shanghai, China
Level Contributor
67 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good but not excellent”
4 of 5 bubbles Reviewed 30 May 2012

It is interesting that in the past decade each time I visited Hang Zhou I always stayed in this guesthouse. This hotel is very popular because of the fact it used to be the residence of Chairman Mao. The hotel itself is like a beautiful park since it is one part of the famous West Lake. The view is unbeatable! The hotel facilities are good but there is room for improvement in terms of services. Staffs are all very polite but lack of the sense of servicing the guests, which is quite common in China. There are not too much choices for breakfast buffet, since this hotel is not run by any international hotel management group.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Youhanguc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

Traveller rating
    71
    38
    7
    1
    0
See reviews for
14
18
5
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Vestal New York
Level Contributor
187 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

Stayed in the main building above the registration area with a view overlooking the water and the beautiful gardens. 5-star very modern room, with fresh fruit added every day. Very peaceful, no crowds and paths up the hill with good views for an easy walk to Mao's study. Breakfast is very good and wide variety of chinese and western food. Plenty of excellent restaurants just outside the grounds. Would stay here again, because of the peace and quiet with the beautiful grounds.
But beware extras are not low cost - a cup of expresso was around $9 mid afternoon. So drink you coffee with your meal (it is included in the price). Room was over $200, so not low cost but well worth the cost.

Room Tip: I liked the room in the main building, but make sure it faces forward and is not behind the entrance...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stangina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

Like a hidden gem, away from the crowd. Very professional staff and pretty good food, although kinda pricy. Unfornately there was a high level foreign visit event, so building no. 1 was closed to other guests. Will stay here again, hopefully soon.

Room Tip: Try to ask for 2nd floor. The room can be very moist due to the closeness to the lake.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Autumn_Huge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 30 November 2011

Right at the Westlake, the Xihu State Guesthouse is perfectly located in Hangzhou.
In a huge park at the borders of the lake we found lots of tranquility and original old-style luxury ... a real retreat from the crowded and noisy city center.
Although the 5 star luxury in the hotel is not at the latest Western level, the hotel breads original communist luxury with all services we required.
We tried the hotel breakfast and lunch. Although quite expensive to Chinese standards, the food quality was also above standards, with an extensive choice in cold and hot dishes, desserts & fruits and showcooking.
Throughly it was an awesome experience in to real Chinese style luxury!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Borneo2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 12 September 2011

We stayed only 1 night we had booked a non smoking room but on arrival we were given a room that was defiantly not non smoking we were told we could change rooms but we would have to pay an extra £50.00 I did not want to do this as I thought the amount we had paid was more than any other hotels that we booked in China and they were much better.
We chose this Hotel because of the location and this part we were pleased with ,the grounds were very beautiful.We visited Hangzhou to see the West Lake show and we were able to walk to the show which we really enjoyed it was very impressive.





I would go back to see the show but I would find another hotel t stay in.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Susie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about West Lake State Guesthouse

Property: West Lake State Guesthouse
Address: No.18 Yanggong Causeway, Xihu District, Hangzhou 310007, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Spa Hotel in Hangzhou
#68 Luxury Hotel in Hangzhou
#76 Best Value Hotel in Hangzhou
Price range (per night): ₹ 14,125 - ₹ 24,722
Hotel Class:4.5 star — West Lake State Guesthouse 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
The hotel was once an old abbey, and has a history over 100 years. It covers an area of 360,000㎡, backed by mountains, surrounded by West Lake, away from the noisy city, it is a resort like paradise. The hotel boasts its Chinese garden and architecture, it is known as “the most famous garden of West Lake”. Luxury hotel rooms, fine food and wine, perfect conference facilities, private music hall and theater, very local characterized lakeside teahouse, luxury yachts and boats, and lawn yoga, all these will let you enjoy a slow life in the world heritage area. ... more   less 
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Also Known As:
Xihu State Guesthouse Hotel Hangzhou
Xihu State Hotel

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