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All reviews lake view water show west lake chinese restaurant excellent location musical fountain each evening club floor shopping and restaurants king room swimming pool is rooms are comfortable beautiful city room rate train station hotel restaurant business trip
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Reviewed 23 September 2018 via mobile

Excellent stay at Hyatt with beautiful West lake view and street view of extraordinary outlets of fashion brands. The breakfast was varied & presented as buffet and the restaurant present inside served some really delicious food as well. In-room dining has limited options but service is well within time. On one of the evenings, I could witness the breathtaking Light & Water show on the West lake from the lounge on the top floor of the hotel.
Highly recommended.

Stayed: August 2018, travelled on business
Thank Vishal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 25 September 2018

Dear guest,
Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us.
We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service, as well as our rooms and breakfast. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests.
We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2018 via mobile

We just stayed recently. An overnight stay to take family down there to experience Hangzhou... We knew there were renovations going on. But to be honest the drills were a lot more than we expected. Not much we can do.
Luckily we wanted to get out and sight see. If you wanted to relax around the hotel at this time. I would not recommend it at all. Get out before 9am and don't return till 6pm. If you have access to the club lounge, Its a great way to escape most of the noise. Staff were very helpful upon checkin and helpful with all other needs. Club lounge staff, also exceptional. Very impressed. The only negative thing I would say is the hotel rate. After experiencing it with renovations in full swing I don't think the hotel should be charging what they are. We were even offered a lake view but at extra charge upon checkin... it should've been a free upgrade or at a discounted rate due to the heavy renovation noise.

Stayed: September 2018, travelled with family
2  Thank CJC2275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 21 September 2018

Dear guest,
Thank you for sharing your experience at Hyatt Regency Hangzhou via TripAdvisor.
We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. Please accept our apologies for the maintenance issues you experiences and for the noise caused. We have reviewed your comments with our Front Office Management Team, in an effort to ensure efficient and effective service for all guests.
Your feedback and preferences are shared with the team, so as to be able to tailor your pleasant experience in your future visit.
Sorry for the unsatisfied experience once again. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better.
Best Regards,
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2018 via mobile

I wrote a great review about this hotel in April but it is still in renovation (booked on Booking.com and no notice).
The hotel is still great but management is poor. Renovation is supposed to take place between 9am and 6pm but they start banging on pipes and drilling at 7am and until 8pm.

Reception said they would ask the work to stop but it kept going (and I can’t believe they only start working at 7am that day).

I understand it’s not the best time to be in an hotel during renovation but stick to your renovation hours or close the hotel if you can’t manage it.

Additionally, I asked for a renovated room to be further away from the work and the person at reception was very reluctant to give one (pretending smell in the room). Smell in that room was actually not worst than in the lobby and likely coming from AC (renovation started 12 months ago).

Great hotel - Very poor experience.

Stayed: September 2018, travelled on business
1  Thank SylGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Expedition772162, Public Relations Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 17 September 2018

Dear guest,
Thank you for sharing your experience at Hyatt Regency Hangzhou via TripAdvisor.
We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused. We have reviewed your comments with our Front Office Management Team, in an effort to ensure efficient and effective service for all guests.
Your feedback and preferences are shared with the team, so as to be able to tailor your pleasant experience in your future visit.
Sorry for the unsatisfied experience once again. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better.
Best Regards,
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

Service was excellent; kept track of our flight cancellation and met us at the airport on time. Room was very comfortable and lake view including light shows, was outstanding. Club room selections and service also were excellent.

Room Tip: Lake view is very nice. Room on club level was very quiet.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank friendship3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 August 2018

Dear guest,
Thank you very much for sharing such a great review with us and fellow travelers on TripAdvisor.
We are delighted to read that you have enjoyed your stay with us, your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this famous scenic spot when traveling in Hangzhou. Besides, the music fountain is also very attractive and you can enjoy the whole view at the Regency Club terrace, this will be an unforgettable one, too.
Our team members will be thrilled to hear of your kind comments of their service, as they strive to make every guest experience an unforgettable one.
We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2018

I paid the modest premium for a room with a lakeside view, well worth the extra. Despite major building work going on, which was well hidden behind temporary walls, the hotel was a quiet haven from the large crowds outside - especially when the music waterfall show was on each evening. The huge breakfast buffet (at extra cost on my tariff) was enough to keep you going all day. And all a short walk from the nearest Metro station. Well recommended.

Room Tip: Lake view, eighth floor are good rooms.
  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Gordon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 24 August 2018

Dear guest,
Warm greetings from Hyatt Regency Hangzhou!
Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss this music fountain at the night. We also glad to learn that you are satisfied with our breakfast and you praise will only serve to further motivate our associates as their efforts are being recognized by our valued guests. And thanks for your kindly understanding of the renovation and the inconvenience may cause to you.
We do look forward to welcoming you back in the hopefully not too distant future.
Yolanda Qin
Assistant Public Relation Manager
Hyatt Regency Hangzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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