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Reviewed 15 October 2017 via mobile

Stayed here a few years ago, and not much has changed. In this case, that’s just fine, it was good then too. Room is clean and spacious, hotel staff is very friendly and courteous. Breakfast buffet offers a wide selection of traditional Chinese items as well as definitely western items such as cereal, waffles, etc. The restaurant is also good as we had dinner there one evening. The view of course is wonderful as it overlooks West Lake.

Stayed: October 2017, travelled on business
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Guest Experience Team at Hyatt Regency Hangzhou, responded to this reviewResponded 16 October 2017

Dear Scott C,
Warm greetings from Hyatt Regency Hangzhou!
We greatly appreciate your feedback and are pleased to inform you that we will be soon be embarking on an extensive renovation program of our facilities and we plan to introduce our guests to these new facilities in the first quarter of next year.
Mr Scott C, we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou by the beautiful West Lake in the nearest future .
In the meantime, if I can help you with anything in future, do not hesitate to contact me directly.

Francesco De Santis
Guest Experience Team
Hyatt Regency Hanghzou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

As a Hyatt brand hotel, I expected higher room and service quality for the money paid. The location is good for tourists but not for business travelers. Difficult to get in and out of the hotel due to heavy traffic and traffic control.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank biztraveler118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Front Office Manager at Hyatt Regency Hangzhou, responded to this reviewResponded 14 October 2017

Dear Mr.biztraveler118

Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us.
Please accept our apologies for the transportation issues you experienced and for the inconvenience caused to you.
We are making everything possible to provide an easy access for our guests to the hotel.
We greatly appreciate your feedback and are pleased to inform you that we will be soon be embarking on an extensive renovation program of our facilities which will include our guestrooms. We plan to introduce our guests to these new facilities in the first quarter of next year.
Mr. biztraveler118, thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the not too distant future. In the meantime, if I can assist you with anything in future, do not hesitate to contact me directly.

Best Regards,
Jeffrey Chen
Front Office Manager
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Hyatt Regency Hotel is just next to the West Lake and located at the centre of Hangzhou. The location is very convenient. The staff are very helpful and nice. I would like to recommend this hotel to you.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank chrisleung1112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Director of Rooms at Hyatt Regency Hangzhou, responded to this reviewResponded 12 October 2017

Dear Mr.chrisleung1112

Thank you very much for taking the time to share your comments with us. It was a real pleasure to receive your feedback regarding your stay. We are very lucky to have such a wonderful location. We are pleased to know that you recommend our property!
Mr. chrisleung1112, we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the nearest future. In the meantime, if I can help you with anything in future, do not hesitate to contact me directly.

Best Regards,
Jane Ruan
Director of Rooms
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

The Location is amazing, in front of xihu lake, The Lobby Hotel Atmosphere is excellent, The Room is lovely and comfortable, the staff is so kind and the service is excellent.
You must feel The Service by Your Own, I give more than 5 STARS for The Service
1 min walk to shopping district, I have a Great Holiday!

Room Tip: Third Floor is the best
  • Stayed: September 2017, travelled as a couple
    • Value
    • Service
1  Thank Yesaya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Director of Rooms at Hyatt Regency Hangzhou, responded to this reviewResponded 30 September 2017

Dear Mr. Yesaya S,

Thank you very much for taking the time to share your comments with us. It was a real pleasure to receive your feedback regarding your stay.
We are indeed fortunate for having such a perfect location. Our team is working on delivering the best possible experience for each our guest.
Mr. Yesaya S, we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully nearest future. In the meantime, if I can assist you with anything in future, do not hesitate to contact me directly.

Best Regards,
Jane Ruan
Director of Rooms
Hyatt Regency Hangzhou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

This beautiful property has Worldly Charm, Elegance and TOP Quality Service.

You might not expect to find such a hotel from China's second tier city, but this place has a pleasant surprise waiting for you. Beyond the stellar views of West Lake...from check in, to bellman, to room service and laundry. I am a repeat customer at this location, and middle tier Hyatt member. No Doubt, this is one of my ALL time favorite stays.

Sure others have found something to squawk on. A doorman's struggling English, the print on shampoo containers too small to read or what have you. Fair enough, it was important to let someone know. Glad You Did!

If your lucky enough to get invited to club level, there too YOU will be amazed. The service and offerings are taken to even higher level. I have stayed where other properties try to saturate you with Opulent Surroundings, unfortunately not matching it with great service. You walk away from them feeling like you just helped pay their huge construction costs. Definitely not here.

Do you travel a lot? If so, then you might agree, hotels espectially International ones need to be flexible. They need to quickly adapt to their clientele.. from far and abroad. The level of effort and quality this property exudes, tells me management and staff alike, understand hospitality in its purest form. Thank You All @TeamHyatt

Stayed: September 2017, travelled solo
1  Thank 44ScottZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency H, Director of Rooms at Hyatt Regency Hangzhou, responded to this reviewResponded 30 September 2017

Dear Mr. S. Z,

Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us. It was a real pleasure to receive your feedback regarding your stay.
We feel proud of having a wonderful team that goes far and beyond taking care of every guest and delivering the best possible experience.
Mr. S. Z, thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the not too distant future. In the meantime, if I can assist you with anything in future, do not hesitate to contact me directly.

Best Regards,
Jane Ruan
Director of Rooms
Hyatt Regency Hangzhou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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