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“Great Hotel in China” 5 of 5 bubbles
Review of Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
Ranked #29 of 2,326 Hotels in Hangzhou
New York
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Hotel in China”
5 of 5 bubbles Reviewed 22 March 2012

After leaving Beijing, we went to Hangzhou and stayed in the Shangri-La Hotel Hangzhou. Hangzhou was very rainy so make sure you carry an umbrella and hat.

The hotel was beautiful. Our room view overlooked the garden and we were across the street from the West Lake (definitely take the boat ride across the lake.) The room was big, spacious and gorgeous. Again as in all good hotels in China, they had fresh fruit and tea everyday which was a nice treat. Mini bar is not included in your price of the room.

The staff was wonderful and accommodating.

Would definitely go back and stay at this hotel.

Room Tip: Bring an unbrella and raincoat. It very rainy. The hotel offers smolking and non-smoking rooms.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank weekendshopper15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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766 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Turin, Italy
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

Business Trip
Stayed here for 1night
Room was big, ok for the amenities, but just average for the decor (A/C fan noisy as all the old hotels in China). Need a urgent renovation to keep the brand on top and to avoid competition (some other 5star in Hangzhou are much better)

Breakfast OK, but take care during winter season that if your room is in the other building you need to take walk a loooong freezing corridor to arrive to breakfast hall: not pleasant for a 5star hotel.

Italian restaurant for dinner: average

Garden is ok, but during winter months useless.

  • Stayed January 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Francesco_Motta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 February 2012

This is my first Shangri-La experience. The hotel is a bit old but everything is clean and the room is very spacious. Customer service is just good enough.
However, the Chinese restaurant is very nice and the price is reasonable.

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Esthertyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 10 January 2012

I have stayed there several times, the most recent was December 2010. The staff are great, all the rooms are super. I try to get one back side of hotel West Wing, seems more sedate and quiet. Make sure you walk all round West Lake, just wonderful; and get to the Lingyin Temples (allow 4 hours for walking around there).
The hall ways of the hotel always have free bowls of apples; load your pockets for the day. The breakfast "all you can eat" is sort of scam; like
$55.00 for two. Make sure you take a swim in the indoor pool. And like all beds in China, I take along my thin inflatable pad, to remove the hard as stone feeling.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happy_Traveler1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 3 January 2012

location is good for leisure travellers, staff is polite, but lacks fluent conversational english..
hotel's decor and overall feel is old, noise travels easily (banging doors woke us up in the morning). Indoor sw. pool is dirty, sauna and steam room have to wait for 30 min. as they keep it switched off.. You will definitely get better value for your money at Hyatt (closer to the city) or Four Seasons (positioned between the lake and a fascinating group of temples).

Room Tip: east wing looks new, but we haven't checked it, as thought next time will stay at Hyatt or Four...
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Olga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri La Hotel Hangzhou

Property: Shangri La Hotel Hangzhou
Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#47 Best Value Hotel in Hangzhou
Price range (per night): ₹ 9,272 - ₹ 13,110
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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