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“Quiet but good location” 4 of 5 bubbles
Review of Shangri La Hotel Hangzhou

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Shangri La Hotel Hangzhou
Ranked #29 of 2,315 Hotels in Hangzhou
Singapore, Singapore
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Quiet but good location”
4 of 5 bubbles Reviewed 15 February 2012

This is my first Shangri-La experience. The hotel is a bit old but everything is clean and the room is very spacious. Customer service is just good enough.
However, the Chinese restaurant is very nice and the price is reasonable.

  • Stayed November 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Esthertyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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762 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
USA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 10 January 2012

I have stayed there several times, the most recent was December 2010. The staff are great, all the rooms are super. I try to get one back side of hotel West Wing, seems more sedate and quiet. Make sure you walk all round West Lake, just wonderful; and get to the Lingyin Temples (allow 4 hours for walking around there).
The hall ways of the hotel always have free bowls of apples; load your pockets for the day. The breakfast "all you can eat" is sort of scam; like
$55.00 for two. Make sure you take a swim in the indoor pool. And like all beds in China, I take along my thin inflatable pad, to remove the hard as stone feeling.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happy_Traveler1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 3 January 2012

location is good for leisure travellers, staff is polite, but lacks fluent conversational english..
hotel's decor and overall feel is old, noise travels easily (banging doors woke us up in the morning). Indoor sw. pool is dirty, sauna and steam room have to wait for 30 min. as they keep it switched off.. You will definitely get better value for your money at Hyatt (closer to the city) or Four Seasons (positioned between the lake and a fascinating group of temples).

Room Tip: east wing looks new, but we haven't checked it, as thought next time will stay at Hyatt or Four...
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Olga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
182 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 bubbles Reviewed 27 December 2011

Booked a club room but the club was being refurbished-- the temporary quarters were. Just that, very temporary . Room was adequate, to say it was in need of refurbishment is an understatement. Bathrooms are from the '60's -- tub/shower combos and very small, apartment size. Certainly not worth the price. The Fact that you could not arrange transportation or tickets to Impressions without providing front and back of credit card just added insult to injury. Had we need prepaid through our travel agent I would have cancelled upon arrival. The location is superb but that's not enough to overcome the deficiencies. Would not return.

Room Tip: Try another hotel.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JZ16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
244 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 12 December 2011

Stayed here for 2 nights. Rooms are very tired and in dire need of a refreshment. With a new 5 star coming online in China every week, it would seem prudent for the owners of this property to update it and do so quickly! Big rooms, clean but just old everything. Breakfast was ok but again very old decor. Location is on West Lake itself and is at the quiet end of it all.

  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Edster88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri La Hotel Hangzhou

Property: Shangri La Hotel Hangzhou
Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
Price range (per night): ₹ 9,417 - ₹ 15,490
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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