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2 - 7 of 52 reviews
Reviewed 25 August 2016

Very good hotel with nice staff and amenities available, nearby market is really good, reaching there is little problem as it's far from the main city but it was worth staying. Stayed there for 7 days on my business trip but the only problem was language.

  • Stayed: July 2016, travelled on business
    • Value
    • Rooms
    • Service
1  Thank NEERAJJ218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2016

very good staff and service, excellent food even the Westerners can enjoy, good room and prompt room service but it is a smoking hotel and are many others in China. Staff are very accommodating and is very knowledgeable. the security is very high and you feel safe all the time.

Room Tip: choose a room over looking the city
  • Stayed: July 2016, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Andrew E C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2015

Not bad. Good rooms, decent food. But. The staff is so dumb! It took them 15-20 minutes to chwck out one person! I mean expats. With Chinese nationals it's much quicker. And, almost no staff speaks any English.

  • Stayed: July 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ilya-Ganeev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2015 via mobile

My family of four adults arrived past midnight at the Jinma International Hotel 4-Star) only at the second night of our intended stay (7-night through RCI Resort Exchange). Prior to arrival we had received email confirmation from the hotel representative that our two rooms will be kept on hold for us, but the message was not recorded at the hotel reception desk, and we were duly granted an alternative room when one room was sold. The hotel can be easily mistook for the more established Jinma Palace Hotel (5-Star), where most of the taxis are familiar with. Upon arrival at the Hangzhou International Airport, we had difficulty in getting a taxi (about RMB80 to RMB100) to fetch us to the hotel as their booth is too small due to the existence of the gas tank. We finally took an MPV (RMB200) and had to take another taxi (RMB9) to the hotel, as we were mistakenly dropped at the Jinma Palace Hotel. The rooms at Jinma International Hotel was clean, pleasant and standard, and there are staff who is able to communicate in English. There is free WiFi (but Google search and Gmail are blocked out in China), and staff are helpful. The hotel location is not conducive if you intend to do shopping at Hangzhou city or tour the West Lake, although from the Xianghu Metro station (RMB18 away), you can travel across the City cheaply and easily, including to the Hangzhou East Railway station (RMB5). One surprise though was when we discovered that the hotel room's centralized air conditioning will not be switched on on nights where the weather is deemed cooling. We finally expressed our disappointment on the poor air conditioning on our third night stay and was provided a fan stand, besides being advised to open the hotel windows. Breakfast, at the first floor, was standard Chinese spread at RMB38 per person. On our second day, we took brunch at the Chinese restaurant at the second floor, which costs about RMB320, with a good selection of 5 dishes, better than we had tasted in Hangzhou thus far. The kitchen for dinner at the Chinese restaurant closes at 9pm, but there may be little or no air conditioning while you dine, as we had experienced on our last night stay. We took a private taxi, who happened to be around, to the airport at RMB100, which is about 30 to 40 minutes away. Local taxis, with their gas tanks, do not have the space for our luggage. Overall, the hotel is a good stay, provided the air conditioning system for the hotel can be improved.

Stayed: June 2015, travelled with family
4  Thank jtkfoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2009

Just came back from China on 31 Dec 2008. The weather is very cold for us Malaysian. In fact, there was snow flakes in Hangzhou (HZ) for a few minutes on the 21 Dec. I saw it from my hotel window. On certain days, there is strong wind. Everyday, the sky is dark at around 5.30pm.

The hotel room is clean and the service of the staff is excellent and friendly. No complain on the staff. They were very good. They try to answer every of our question like what train/bus to take to certain area and estimated cost and time. When we requested for a safe deposit box, it was delivered to our room in less than 10 minutes. They greet you whenever you go in and out and take your luggage to your room when check-in, call taxi and tell the driver where to drop us. FYI, my husband speaks Mandarin. Of course, it's different slang from them but it helps.

The location of the hotel is just outside of West Lake (WL). But because China is so big, it took 55mins by bus to reach WL. However, the bus stop is just opposite the hotel and you do not need to wait for more than 5 min for a bus. If you were to travel to Suzhou, Shanghai or Shaoxing by bus, then you don't need to go to (HZ). There is a long distance bus station just less than 2km away from the hotel.

But, if you need to go to Xitang via Jiashan, then you need to go to Hangzhou long distance bus station to take the bus to Jiashan. From the hotel to the HZ bus station, it took 1 hour by bus, another 1 1/2 hours to reach Jiashan, and then another 20 minutes to reach Xitang. We stay one night in Xitang as it gets dark after 5.30pm.

To go to Shaoxing, take taxi from hotel to Xiaoshan bus station (approx. RMB6), then take bus to Shaoxing. From the Shaoxing long distance bus station took the local bus to Lun Xun Residence. The local bus station is just outside the long distance bus station. One important point to remember is that the last bus from Shaoxing to Xiaoshan is 4.40pm. However, you can take the bus from Shaoxing to HZ instead on the return trip. The last bus to HZ is 8pm. We make a mistake and took the 3.30pm bus back. Not enough time spend in Shaoxing. We were not aware of the 8pm bus to HZ. FYI, the bus from Shaoxing is like a local bus and it stops along the way to pick up passenger before getting out of Xiaoshan. So instead of 1 hour journey, we ended up with a 1 1/2 hour journey. The return trip to HZ is much better, It did not stop to pick up passenger and the bus is a normal long distance bus.

I saw that there is a bus going to Yiwu from the Xiaoshan bus station, too. In fact, there are quite a lot of buses leaving from that station. I did not go to Yiwu, so I cannot provide any details. I did not go because I'm not sure whether they do retail there or only wholesale.

At the end of our trip, we took the bus from Xiaoshan to Suzhou. We did not go to the HZ train station as it is quite far away. It is more convenient to take the bus and saves time.

  • Stayed: December 2008, travelled as a couple
    • Value
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    • Check-in / front desk
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5  Thank CMF16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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