I recently completed my 3rd and 4th stay at the Sheraton Grand Resort in Hangzhou. Although my rooms were only 4 doors apart during my two September visits, the experience was very different.
During my longer 4th stay, my room (1082) was the second one in from the road that surrounds the resort. I was disturbed by honking horns in the middle of the night and could not always enjoy the outdoor patio because a nearby outdoor structure was used as a place to talk and smoke by people waiting for buses. In addition, I often found one or two feral cats sleeping on the chair on my patio.
I will still return to the Sheraton for my next trip to Hangzhou, but I will spend more time at the reception desk choosing a room that is not close to the road or on a ground floor.
A few other comments:
The shower took 2 - 3 minutes to deliver hot water every day. The tub faucet did not supply hot water even after 5 minutes.
Housekeeping was inconsistent. I occasionally returned to my room to find that the glass I used to brush my teeth had not been replaced.
The cardio equipment in the fitness center was replaced since my May visit.
The Feast restaurant provided an enjoyable place for breakfast every day.
I brought up my noise issue at checkout and was told that reception would make sure I had a quiet room for my next visit in November.
- Official Description (provided by the hotel):
- Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more less
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