Having not stayed in a Holiday Inn property before I expected it to be a lower standard hotel than it was.
Impressed from walking in with a spacious, well decorated lobby and friendly front-desk staff. The staff we dealt with had great English skills, certainly better than our Mandarin! Not all staff are English speakers but there was always someone on staff who was able to help with our more complex questions.
The room was spacious and very clean and nicely decorated. For us the biggest problem with the hotel was that while each room has climate control, it's the model where they centrally switch to either heating or cooling. Even though it was winter, we like a cool room and were disappointed we couldn't switch to cooling. When we asked at front desk for instructions in case we were doing something wrong the proactively organised for a fan to be sent to our room. This was much appreciated. With the heating turned off and the window cracked open, the fan was enough to keep us nearly cool enough!
Hangzhou is such a massive city. This hotel is one of the newer areas surrounded by lots of expensive looking high-rise residential areas. It's not a pretty area but it's clean and there's plenty of shopping malls and local shops nearby. Behind the hotel near the stadium is a strip of local restaurants and supermarkets. I'd highly recommend the bao from the downstairs bao store!
The swimming pool is great and it turns out that a hotel swimming pool might be the only place in China where you get to be alone!
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