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“Wyndham Grand, Best choice in Hangzhou!” 5 of 5 bubbles
Review of Wyndham Grand Plaza Royale Hangzhou

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Wyndham Grand Plaza Royale Hangzhou
Ranked #1 of 2,333 Hotels in Hangzhou
Certificate of Excellence
Leeuwarden, Friesland, Netherlands
Level Contributor
4 reviews
“Wyndham Grand, Best choice in Hangzhou!”
5 of 5 bubbles Reviewed 2 February 2012

I travel to Hangzhou quite often and really pitty the fact that I only got to know this hotel during my last visit. Whereas I normally stayed at other hotels such as the Hyatt and Shangri-La, this hotel beats them all. The hotel looks modern, spacious and luxurious! The rooms are large and comfortable, equipped with all your needs for a business or leisure stay. I would say the biggest and best rooms in Hangzhou. Especially the beds! They are excellent. I could not help snoozing in 15 minutes every morning, thats how comfy they are! Next to the rooms, the hotel offers great restaurants. A big variety of 'western' food during the breakfast and lovely assistance of many foreigner staff. Something missing?, just ask them and excellent service is provided in a pleasant warm manner. The hotel also offers a Chinese restaurant which I did not try, but I imagine certainly worth it after seeing the view over the west-lake.
I visited Thailand before but the Thai restaurant is in one word simply Amazing! The food is authentic but served in a modern atmosphere. Very relaxing and fine Thai Iced Teas! Excellent service from the Thai manager Piya and all her staff and beautiful food by their Thai chef Prawit. I also got great help and assistance from the guest relations team figuring out where to find the best places to visit in Hangzhou and surroundings. The manager Julia and her staff really walk the extra mile! They are providing a lot of extra information and it is a pleasure to just talk to them as well!

Next to this all, the hotel is situated close to the west-lake, only a 5 minute walk. The distance to the airport is good at 20 minutes. Ask the hotel to pick you up, this saved me a lot of waiting and arguing about prices and I got a very comfortable ride.

So, if by any chance you are heading for Hangzhou, make sure to book at Wyndham!

Room Tip: Rooms from the fifth floor and up give a great view on the west-lake. Make sure to ask for a room on...
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  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ArjanReinier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
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English first
Hoorn, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2012

I stayed several times in Wyndham Grand Plaza Royale Hangzhou for my business trips. This modern hotel has all the services I needed and for a reasonable price. The hospitality is very good and there is also a lot of foreigner staff for services. Breakfast is really excellent and rich with a good combination of eastern and western breakfast. Very good quality beds and a nice comfortable room with a lot of extra services. The hotel is situated close to all the nice places of Hangzhou which makes it also comfortable for a day off or Holiday. When I am in Hangzhou this will be my place to stay. Danny (The Netherlands)

Room Tip: Sign in for the loyalty card and mention your preferences. After I did I even get my favourite compl...
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

This is a beautiful hotel with spectacular rooms. I traveled as part of a group, so can't comment on the value since it was a part of the package price. Breakfast was spectacular -- every kind of food imaginable and the dim sum was great. Very attentive staff. All spoke English very well (helpful since my Chinese is not so good). The staff was also very helpful in sending me off shopping in the non-touristy places. Nicely located near West Lake. Nice little shops, including an antique store which was like browsing a museum and a beautiful Chinese modern dress shop. Great little gifts (and reasonable prices and reasonable quality). Each room has a balcony and is excellently laid out and well appointed. The bath tub with the special pillow was especially appreciated for aching muscles. Some of my colleagues complained about the heating systems in their rooms, but was not a problem for me. Very quiet rooms. If I travel here again, I will absolutely consider this hotel!

Room Tip: Ask for room on inside of the courtyard to get a nicer view (I could see a corner of the lake) and b...
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  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeBonVoyage58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 14 January 2012

Excellent service from pleasant staff. Spacious and clean rooms with very good bed. Rich breakfast. Tastefull Thai restaurant. My last week visit to Wyndham Hangzhou was again an excellent stay. Got a warm welcome far away from home.
Bastiaan

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BastiaanVanLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 31 December 2011

Wyndham Hangzhou is indeed worthy of its #1 ranking and the charming staff members all do their utmost to take care of any requests, big or small.

Location / Convenience - We spent most of our 4 days and 4 nights in and around the hotel as there were much to see, do and eat. Within 5 minutes' walk, there is the Wu Lin Road (famed for ladies' fashion wear and lots to buy), a cinema complex, good restaurants (新白廘 / 粗菜舘) and San Na Na Foot Spa (opposite main entrance).

Room - Our room was spacious and lushly furnished to the smallest details, along with the big and well-appointed bathroom. Unfortunately, we did not sleep well as we were not used to the harder-than-home bed and unfamiliar pillows.

The less-than-excellent rating I marked was for the disappointment resulting from the somewhat misleading picture in its booking website and I certainly felt shortchanged for the premium pricing of the 'Lake View Room' we stayed in.

Services / F&B - Housekeeping does an excellent job in upkeeping the cleanliness of the lovely rooms. We had 3 Room Service meals altogether and all the food presentation was good; we especially enjoyed our dinner ordered from the Chinese restaurant which was absolutely yummy. The cakes available at the The Lobby Lounge were good too!

The Wyndham will most probably be our choice again when we return in late Spring. I'd give it a 4.85/5.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mommymomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Property: Wyndham Grand Plaza Royale Hangzhou
Address: No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Hangzhou
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#36 Best Value Hotel in Hangzhou
Price range (per night): ₹ 9,751 - ₹ 17,408
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 283
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 301 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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