I usually stay at the IC but chose Crowne Plaza due to proximity to my meeting venue. The location isn't great and about 25-30 mins drive to the West Lake during rush hour. Didn't see much happening around in the evening either.
Checking in was bad . . Even compared Chinese standard. The girl at the reception did not even look up at us when we arrived at the check in counter. I had to literary shout to get her attention. She may have been new or whatever but minimum courtesy was missing. Luckily this was the only unpleasant experience.
Being a Platinum Ambassador I had lounge facilities included. The room was quite large and comfortable. Two fruit baskets were complementary as against the usual one basket; probably due to the fact that my wife was accompanying me. Best feature of my stay was the club lounge. Large, comfortable with plenty of food and drink options and incredibly attentive staff . . Almost to the extent of embarrassing me. My absolute complements to them for looking after my wife and me. Breakfast was plentiful, afternoon tea with snacks and pasties was great and evening cocktail had plenty of eating options. I didn't feel the necessity to eat out.
Good stay overall.More
- Free Wifi
- Free Parking