Good points: 1) They have some star staff in this property (Linda and Maria in this case) that makes your stay very enjoyable. 2) The cleaning lady is very efficient and friendly. 3) The residence has a fully functional kitechenette and washing machine, not easy to find in hangzhou 4) The residence hotel is in a complex where you can access a rather wide selection of restaurants and a small convenient store through a sky-bridge 5) Fitness center is more spacious than most other hotels of the level.
The other side: 1) No one was helping with luggage upon arrival, they just stand there and talk to each other, gives me the impression that the bellperson pick customers to help. 2) Have to change my room to a low floor duing my 8-day stay because a frequent resident was arriving, which should be arranged in a better way because moving during a stay is very annoying with lots of luggage. A "supervisor-type" housekeeper intruded my room doing "checks" before I can relocate all my luggage to the new room. Anyway, the change of room was badly handled. 3) A guy at the front desk keep calling asking when was my check-out time even though I have told them my exact time of check-out the day before.More