My partner surprised me to a nice weekend at the Hangzhou Rose garden resort. We were immediately happy to find that the resort was above common Chinese standards: Spotless clean, comfortable rooms with elegant design. The gardens as very relaxing, with exotic animal inhabitants. The swimming pool is great. The front office manager (Mr. Fisher/Yue) has incredibly high standards of service. He was of a great help during the whole stay - helping to find train details, book tickets for shows, even helped to clear some admin issues with local authorities. As I told him - We will come back 50% for the location 50% to come say hi to him. Ever heard of going the extra mile? well he goes way beyond his job to satisfy and help.
The only negative point of the hotel we found would be with the F&B - We haven't tried the chinese restaurant, but at the bar, the food and drinks menu only had very few items. You won't find cocktails here (only a few basics). Western breakfast or lunch/diner is overpriced and not very interesting or satisfying.
Great experience nonetheless if you don't mind too much about F&B.More
- Free Wifi
- Free Parking