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“Very Nice Hotel, very Good service!”

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Sheraton Grand Hangzhou Binjiang Hotel
Ranked #12 of 2,444 Hotels in Hangzhou
Reviewed 7 October 2017 via mobile

I spent four days in this hotel and had a very nice stay. I stayed at the hotel a year ago, then I wasn't impressed with the service level but that have certainly improved. The rooms are spacious, clean and tidy

Stayed: October 2017, travelled on business
Thank AndersJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang Hotel, responded to this reviewResponded 9 October 2017

Dear ‘AndersJF’ ,

Thank you for staying at Sheraton Grand Hangzhou Binjiang Hotel again.

we are very happy to know that you have enjoyed your stay with us! We will continue to focus on our services and facilities to provide even better services in the future!

Best Regards,
Echo Liu
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (93)
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3 - 7 of 93 reviews

Reviewed 30 September 2017 via mobile

Nice hotel with clean rooms. Lucky to have a room with huge glass wall facing the river, very nice.
Lobby with bar is good and people could speak english. In other parts (gym and pool) they did not, strange.
Location was good for me but do not expect shops etc. when you go out.

Stayed: September 2017, travelled on business
Thank Mathijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang Hotel, responded to this reviewResponded 9 October 2017

Dear ‘Mathijn’ ,

Thanks for taking your valuable time to share your experience with us. Sheraton Grand Hangzhou Binjiang Hotel is centrally located in the heart of burgeoning business District-Hangzhou Binjiang district. 15 minutes walk to shopping center( Star avenue ) and other entertainments.

Thanks for your valuable feedback and looking forward to welcoming you back again in the near future for longer stay!

best regards

Echo Liu
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

New hotel very clean and comfortable. When you walk in the room and put the card in the light switch the curtain opened and you have a nice view by the bay window. Bathroom is clean and very nice with a large shower. Bed is comfortable and breakfast is great

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Cinthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang Hotel, responded to this reviewResponded 22 September 2017

Dear ‘Cinthia G’ ,We are delighted to hear your positive comments as for Sheraton Grand Hangzhou Binjiang Hotel .

It is rewarding for our team to receive such positive comments from our guests. Thank you for sharing this with us.

We are look forward to providing you another truly amazing experience soon.

Warm regards,
Echo Liu
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2017

I`ve stayed there for a week in a business trip and we had free transportation for everywhere thus I cant leave a fair comment about location.
Rooms are very clean, spacious and comfortable. everywhere including lobby, gym, pool and ... are very clean as well.
Staffs are really friend and helpful.

  • Stayed: April 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Sorour-SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang Hotel, responded to this reviewResponded 4 September 2017

Dear 'soroorsalekroshani' ,

It is rewarding for our team to receive such positive comments from our guests. Thank you for sharing this with us. We look forward to your return and thank you once again for taking your time to post a review for us on TripAdvisor.

Best Regards,
Echo Liu
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

I stayed at this hotel for several nights. I would consider carefully not to choose this hotel again if there isn't a specific reason to stay in Binjiang district (e.g., business). There isn't absolutely anything in that district: no shops, restaurants, and the area is very ugly. I was forced to use hotel's restaurants which were as expensive as restaurants in France or the UK. A sandwich costed for 30 euros. But the biggest thing was that you didn't get a taxi in Binjiang. The location from the city centre was too "close" (i.e. 6 kilometers) for taxis to have a customer (they earn more if they choose customers travelling longer distances). So, one was forced to use an illegal (even unsafer than the official) taxi.

Personnel at the hotel didn't speak English (or German, French, Spanish). They could understand phrases like "Good morning", "Could I get a taxi" etc. but if something more specific was asked they did not understand a word. It was really suprising.

So there is absolutely no reason to choose this hotel (cost for one night about 135 euros).

Room Tip: Do ask for a room which is not interconnected (this seems to be a way at this hotel; very noisy room...
See more room tips
  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Persephone2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang Hotel, responded to this reviewResponded 30 August 2017

Dear ‘Persephone2014’, Thank you for staying with us and share your experience with us. We are very sorry to hear that our service did not meet your expectation, our team takes your comments very seriously and we highly appreciate your comment as this would help us to better understand customers’ need in order to further enhance and improve our service and products.

Sheraton Grand Hangzhou Binjiang Hotel is centrally located in the heart of burgeoning business District-Hangzhou Binjiang district. you can enjoy breathtaking views over Qiantang River and the stunning garden city skyline. The hotel offers quick access to tourist attractions, which are rich in colorful Chinese roots in the city as well as shopping centers and exhibition centers. Convenient to the Metro Station (Line 1) and approximately 20 kilometers from Hangzhou Xiaoshan International Airport (HGH).

Again, thank you for taking your valuable time sharing your experience, we do hope will have the opportunity to welcome you back again in the future.

We wish you all the best in your future travels.

Kindly Regards
Echo Liu
Digital Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hangzhou Binjiang Hotel

Address: NO. 1769 Jiang Hong Road, Hangzhou 310052, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 2,444 Hotels in Hangzhou
Price Range: ₹ 9,356 - ₹ 12,481 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Hangzhou Binjiang Hotel 4.5*
Number of rooms: 301
Official Description (provided by the hotel):
Sheraton Grand Hangzhou Binjiang Hotel is centrally located in the heart of burgeoning business District-Hangzhou Binjiang district. Enjoy breathtaking views over Qiantang River and the stunning garden city skyline. The hotel offers quick access to tourist attractions, which are rich in colorful Chinese roots in the city as well as shopping centers and exhibition centers. ... more   less 
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