The hotel staff is very friendly. Clean. Typical good Chinese hotel, tho not quite based on comparing to U.S. hotels of similar quality. There's always something amis with a Chinese hotel, star-wise. The rooms are nice, but the appointments, etc. are just not well-thought out. The hospitality business in China is still just a bit short of impressive tho good in most instances. Other than the sleep, food (mainly breakfast) is average I would say, tho clean/neat, slightly better than average. The restaurant staff is friendly also. Well, I speak their language, perhaps because of that I had an edge in terms of better experience?