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1 - 6 of 27 reviews
Reviewed 26 September 2015 via mobile

The hotel is in an ideal location and very good value for money.

The hotel staff speak very little English, some were quite rude and didn't even attempt to help whereas others used mobile phone apps to translate which worked really well. Unfortunately we weren't able to download these on English phones so trying to get the few unhelpful staff to use them was hard work.

The hotel was very clean and the rooms were really comfortable but I wasn't happy with the phone chat line cards that were pushed under the door every night as it shows a lack of security letting people in to do it!

The hotel is in a fantastic location and lots of eateries nearby although we ate at the restaurant next door every night as the food was really good and there was so much choice. I think the hotel is connected to the restaurant too.

Stayed: September 2015, travelled with friends
Thank lilyg1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013 via mobile

We enjoyed our stay at the Shan Hu. The staff speak very little English but try their best to accommodate. Rooms are spacious, modern and western in style. We stayed twice in the space of a week and had a great view of the Main Square with large windows that opened in both rooms. Air con was good, once it got going! Only a few minor issues - no wi fi in rooms, only on ground floor which was often busy with nowhere to sit, and there was a slight damp smell in both rooms we stayed in, we think from the air con (the rooms themselves were clean). In one room we had a shower cubicle but only a wet room in the other, which flooded the floor but drained after a while. Not sure why cubicles aren't consistent in all rooms (we were on the same floor).

For the money paid, it's a great hotel and its highly recommended.

  • Stayed: August 2013
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Thank pm137137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

I stayed at this hotel for one night with my mother, husband and son (age 2). We had two rooms with two twin beds in each room. Overall, we had a good stay at this hotel and found it conveniently located.

Pros:
- Convenient location just a 5 minute walk from Guilin's sun and moon pagodas. There are also lots of restaurants in the neighborhood.
- There is a reasonable Chinese food restaurant on the 4th floor.
- Rooms are basic, but clean and quiet.
- The price per night was lower than many nearby hotels.

Cons:
- They did not have baby cribs.
- They gave us smoking rooms despite asking for non-smoking.
- Staff is not accustomed to dealing with foreigners and service is a little strange.
- If you get a twin bed room, the beds are extremely short.

  • Stayed: February 2013, travelled with family
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Thank Jublia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

In the middle of the city right on the main square. If you want to experience domestic chinese service and habits this is the place. We were the only non-asian family in the hotel at that time. Rooms are basic, very clean though. No one at the front desk speaks english, but very polite. Restaurants (even pizerria), ATM, transporation are all very close.

  • Stayed: August 2011, travelled with family
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Thank apatahunga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017
Google Translation

  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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