I didn't stay at the Four Seasons, but Mr. Harris at the front desk showed me the hospitality that one can expect from such a wonderful hotel.
I was in a pinch trying to get to my appointment at the US Consulate. I live in Shenzhen and only stayed one night in Guangzhou to make an early morning appointment at the Consulate. I had an early afternoon train to make after my appointment, so I had to check out of my hotel (not the Four Seasons) early that morning and brought my 1 piece of luggage, a backpack with me. The guards would not allow me into the Consulate with my laptop and refused to stow it at the checkpoint. I was desperate. I raced to the nearest hotel (Four Seasons) hoping they'd be nice enough to check it in their luggage area for safe keeping so I could make my appointment. Mr. Harris at the lobby desk took my backpack without any hesitation and handed me a luggage check card with a smile.
It is because of him that I made my appointment! Thank you so much Harris and Four Seasons for helping this traveler in her time of need. More
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