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Reviews (1,400)
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All reviewsseparate toiletnevsky prospektsecond buildingriviera travelmain avenuequiet locationbusiness tripmini fridgeexcellent locationconcierge servicepublic transportcomfortable hotelbottled waterfew minutes walkby footcitymoscow
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71 - 76 of 1,400 reviews
Reviewed 18 July 2017

Good location, only a few minutes walk from Nevsky Avenue. Staff very friendly and with a willing attitude. Clean hotel. Modern basic type furniture with attempts of luxury. Bedroom lighting very dim. The lighting in the toilet was extremely dim. Very unusual layout of room, with toilet next to the bedroom door, and the bathroom at the other end of the bedroom, so not very hygienic when you want to wash your hands. I dread to think what germs the toilet door handle has with other visitors etc. But I am led to believe that a separate toilet is the "Russian Way". The bedrooms are not a standard square shape, but this is due to the building being circular.

Room Tip: High up if possible in Building One. There are 2 buildings with an adjoining bridge, which is a bit of a hassle as lift in Building One.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank susanmary6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 22 July 2017

Dear Susan,

Thanks a lot for your comments regarding your stay with Novotel St. Ptersburg Centre. Your opinion is very important for us.

Let me assure you that my colleagues from the housekeeping are doing their job in a very thorough way, so not a single germ will get away from their mops and sponges.

I hope this was the only surprise that dropped one of our four stars out for we are happy to offer a good range of services in our hotel 24/7.

Looking forward to welcoming you back in Novotel St. Petersburg again.

Best regards,
Kirill Kondratev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017

The hotel is in a great location just off the main street of Nevski Prospect, there are plenty of bars and restaurants within a short walk. The staff are very friendly and helpful and the hotel has a nice bar area, the rooms are nice, clean and quite spacious.

  • Stayed: September 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank KevMc80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 13 July 2017

Dear Kev,

Thanks a lot for your review on your stay with Novotel St. Petersburg. It is a big pleasure to know that you loved the place. We are happy to hear that we managed to make your stay as comfortable as you expected. Hope to see you soon back in St. Petersburg.

Best regards,
Kirill Kondratev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

I had a brief visit to St Petersburg which coincided with the Confederation Cup so room availability was limited in the city centre. I didn't even review the Novotel, I just asked the travel agent to book it based on location.
I have previously stayed at some very exclusive hotels in the city but on this occasion their room costs were prohibitive.
Rate the Novotel? My new first choice for St Petersburg. Cannot fault it. That says it all for me.

Stayed: July 2017, travelled on business
Thank davev65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 3 July 2017

Dear davev65,

Thanks a lot for your words regarding our hotel. It is a very big pleasure to know that you loved your stay. I'm really happy that Novotel turned out to be a good experience for you especially in comparison with exclusive accommodation you previously had in other hotels.

Please be our guest again!
We hope to see you soon in our beautiful city of St. Petersburg.

Best regards,
Kirill Kondratev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

Modern building hidden inside a classic house block away from the noise. Had a great room with a round glass corner, some small items could be fixed but otherwise very good. Had diner in the restaurant 3 times and visited the bar, on all occasions the staff was efficient and very friendly.

Room Tip: Don't hesitate to ask the staff if you need something special.
  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 30 June 2017

Dear Paul,

Thanks for the review. It is a pleasure to know that you loved your stay with Novotel St. Petersburg Centre. We are happy that we managed to meet your expectations. I hope one day you will come back to our beautiful city of St. Petersburg and choose Novotel once again.

Best regards,
Kirill Kondratev
Front Office Manager

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Reviewed 14 June 2017

Nicely located. Very close to the main street. Nice rooms but very badly designed. Toilet near the door. Bathroom in front of the bed. Would have been better if there was no bathtub and the toilet was in the same room. Breakfast was OK. Free wifi. Two building joined by walkway - little awkward but not bad.

  • Stayed: May 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank Parin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Front Office Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 20 June 2017

Dear Parin,

Thank you very much for your review on Tripadvisor. We are happy that you had a good stay with Novotel St. Petersburg Centre. We have different kinds of rooms - both with a bathtub and a shower cabin. My colleagues on the reception desk are happy to find the best option for every guest 24/7.

Thanks once again and see you soon in St. Petersburg!

Best regards,
Kirill Kondratev
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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