We were spending 3 nights here having had a wonderful experience in Moscow. The hotel whilst a great location was very disappointing. Chaos when we arrived (not late about 5pm in the evening), our room was very small, we had asked for twin beds which we had, but they were joined together, so we 'rearranged' the room.
The first thing we noticed was the terrible smell in the bathroom, we did complain and for the first day it was better, but went back to the awful smell (we used a lot of deodorant spray to try and kill the smell). Cramped, two tea bags per day (no coffee), very expensive room service. Mediocre breakfast, didn't eat in the restaurant. Certainly not 5 star.