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All reviews excellent spa sevilla restaurant dans le noir snow room large pool spa zone spa facilities minute walk nice hotel vasilievsky island room service peter and paul fortress breakfast buffet five star hotel sparkling wine enjoyed my stay standard room
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Reviewed 27 July 2015

we stayed in this hotel between 20th-24th of July. Staff was friendly and really helpful.
Our room in 3rd floor was dirty and noisy. The floor and curtain were not clean at all.
There is not a space for our baggage. The extra bed was small and uncomfortable. Room service was not good at all.
I do not recommend this hotel.

  • Stayed: July 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank alireza737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasiya K, Менеджер по обслуживанию клиентов at Solo Sokos Hotel Palace Bridge, responded to this reviewResponded 28 July 2015

Dear alireza737,

We are happy to receive your comments regarding your recent stay at Solo Sokos Hotel Palace Bridge.

Please accept our most sincere apologizes for the room which wasn’t on the level of a five star hotel. We will pay more attention to the issues which were mentioned in your review. We will provide our housekeeping department with more trainings to avoid such situations in future.

We are sorry for an extra bed which wasn’t comfortable for you.

We are happy to read about helpful and professional staff.

We hope that we will have an opportunity to welcome you again,

Best regards,

Anastasia Kirillova

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Reviewed 26 July 2015 via mobile

A nice hotel, but definitely not worth five stars. If TA's four stars was "good" I would give it, but "very good", however, is not to describe this hotel. Breakfast is okay and fairly extensive. Rooms are clean and service is good. Located fairly well from the top attractions, and taxi to the winter palace is around 500 roubles, the busses don't run too far away, either.

A superb gym with everything even a professional weightlifter needs. Definitely the best hotel gym I've soon far been to. The gym as an extensive range of isolation machines and yet is able to provide the necessary free-weights for a good workout. Only negative feedback I have is concerning the range of dumbbells, which is limited to 30kg and that the cables are limited to 27.5kg, so consider this when planning your workout! Also be prepared for a bit different kind of gym-atmosphere you are used to, personally I found the gym interestingly gloomy..ghosts..

Stayed: July 2015, travelled with family
Thank JuR-97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasiya K, Менеджер по обслуживанию клиентов at Solo Sokos Hotel Palace Bridge, responded to this reviewResponded 28 July 2015

Dear Jur-97,

We appreciate your honest comments regarding your recent stay at Solo Sokos Hotel Palace Bridge.

Thank you very much for your detailed description of Easy Fit Club. We are happy to know that you had time to try almost all fitness equipment and found it useful and various.

We are happy to know that you felt comfortable in the room and enjoyed breakfast served in the hotel. Comfortable stay of our guests is our priority and it’s our aim to make it as enjoyable as we could.

We will be glad to welcome you again,

Best regards,

Anastasia Kirillova

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Reviewed 22 July 2015

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Amoma.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Anastasiya K, Менеджер по обслуживанию клиентов at Solo Sokos Hotel Palace Bridge, responded to this reviewResponded 28 July 2015

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Reviewed 13 July 2015 via mobile

This hotel located centrally in walking distance from palace bridge and subway ,Nevsky street, winter palace, Hermitage museum, petropavel church and castle are easily accessible from this hotel, our clean and quiet room were far from elevator , room service wasn't acceptable , toothbrush, toothpaste and slippers were missed .pool facilities were nice but time limitation avoid enjoying it. We were there in wight nights and this hotel was crowded more than its capacity .free wifi and breakfast were the strong points .

Stayed: July 2015, travelled as a couple
Thank salma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasiya K, Менеджер по обслуживанию клиентов at Solo Sokos Hotel Palace Bridge, responded to this reviewResponded 16 July 2015

Dear Salma A,

Thank you very much for your time that you’ve found to share your experience regarding your recent stay at Solo Sokos Hotel Palace Bridge.

It’s a pleasure to see that you’ve enjoyed your stay. We are happy to see that hotel’s location was convenient for you. The hotel is situated on one of the central islands of St. Petersburg surrounded by world’s famous places of interests.

Please except our sincere apologies for missing necessary items in your room. We’ll pay more attention to the better inspection of rooms prepared for the arrival to avoid such situations in future.

We appreciate your comments regarding strong points of the hotel. Breakfast is done to give our guests choice and to lead to a good start of an efficient and positive day. Wi-Fi connection is free and don’t require any passwords for the convenience of our guests.

Best regards,

Anastasia Kirillova

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Reviewed 6 July 2015

My husband and I spent two nights at the Sokos Palace Bridge hotel. We booked this as part of a cruise from Helsinki.
The location was excellent, just fifteen minutes walk from the Hermitage and historical sights. The hotel itself is in a quiet spot, close to the university. The spa area with its multitude of saunas was a real treat. It was very relaxing after a day on foot taking in the multitude of sights St. Petersburg has to offer.
The staff at reception were very helpful. The inhouse Spanish restaurants and coffee shop served better food than some of the Russian restaurants we tried outside. The breakfast buffet was vast, and of good quality.
All in all a good hotel, up to Sokos standards, which I would unhesitatingly recommend to anyone visiting St. Petersburg.
The one improvement which the hotel must consider to improve its service is the possibility to charge poolside drinks and restaurant meals to the room. As we had a coupon upon checkin, we were later informed that we had no credit whenever we wanted to buy something and were asked to pay upfront for drinks at the pool, etc.

  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Zarina-Summer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anastasiya K, Менеджер по обслуживанию клиентов at Solo Sokos Hotel Palace Bridge, responded to this reviewResponded 8 July 2015

Dear Zarina,

Thank you for your detailed review regarding your recent stay at Solo Sokos Hotel Palace Bridge.

It’s a pleasure to read that you had an excellent stay and really enjoyed it.
We are happy to see that location was convenient for you. Hotel is situated on one of the central islands of St. Petersburg – Basil Island close to the main places of interest of St. Petersburg.

Thank you for your comments regarding hotel’s Spa Center. 8 saunas, big pool area, various Jacuzzis – everything is created to bring our guests energy, relaxation and reach life balance.

We value your comments regarding helpful staff at the reception. Professionalism in combination with friendliness and real desire to help and assist – is the essence of our service.

Please accept our apologizes for the inconvenience that you have faced with Spa Bar charges. That was definitely our fault that we didn’t give you information regarding extra services guarantee. Our guests are free to choose – if they leave their credit card details and put extra services to the room bill or pay directly after the service if not. We hope that inconvenience didn’t spoil your overall impression and you will come back.

Best regards,

Anastasia Kirillova

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