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Reviews (1,810)
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Reviewed 13 November 2017 via mobile

The hotel has the best location, good for business appointments as well as for leisure visit to Moscow.

The interior is a normal one for a luxury Ritz Carlton hotel, however the service exceeds all expectations.

The hotel team makes all possible for every guest to feel comfortable, they gather information about everything you like in advance and make sure you feel this attention. I would like to thank for the beautiful room with amazing view, for the access to the Ritz Carlton Lounge and for invitation for the event in the Ballroom of the hotel. Everything was just superb and I will recommend to stay here to everyone I know!

Stayed: November 2017, travelled on business
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017

First off, I would like to thank everyone from the Cafe Russe Team (Sandugash, Aysa, Jenny, Roza, Sveta) for making this experience memorable. After spending three weeks in Moscow, for being in Russia for the first time in my life, the Cafe Russe team alongside the staff at the Ritz have made it feel like home. Take a look at the photo attached as they gave me a gift the night before my flight! How kind.

As this was my first Ritz experience, I had no idea what to expect. What I received however, was phenomenal service. Everything down to the finest detail was brilliant, and I am so very thankful I was able to have this experience. This hotel is not only pristine, its located right in the heart of Moscow allowing easy access to metro stations, red square, restaurants, and anything else your heart could want.

Again, I'd like to praise Cafe Russe within the Ritz for all of the hard work and great food. The breakfasts here were memorable and did not get old after three weeks straight! Even more so, the dinners are phenomenal (highly recommend the sirloin steak). All of the employees here were phenomenal and after three weeks it was almost like family!

Room Tip: High floors not facing the courtyard
  • Stayed: November 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank MisterInfoSec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

Great hotel at walking distance of Red Square. Beautiful hotel interior and rooms.Very friendly personel. Great breakfast with a large variaty of fresh and high quality food. Nicely equiped fitness room. Beautiful indoor swimming pool with spa area to relax after a busy day. Great O2 lounge on top floor with beautiful view on Moscow sky line.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank damienr128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

Hello to everybody!!
Recently got back from Moscow and had a pleaser to stay in Ritz Carlton Moscow.
We had a nice suite with Red Square view and a Lounge aces.
Let's start from the airport where you get just first impression about the hotel from the person who been greeting you. It was nice. Very good and professional drive with a driver Roman.

Arriving at the hotel and check in moment wasn't very smooth and professional. Girls in the reception are very nice but they need to be trained to deal with guests.
But thank you very much for them to upgrade us from Red Square view Lounge aces room to a very beautiful large suite with amazing Red Square view.

The Lounge it's nice,with beautiful view over Red Square and Cathedral of Christ the Savior.
Where you could get good breakfast (big choice of everything what you really wish to have for breakfast-typical Russian and international dishes), light lunch and light dinner and any kind of drinks all day long.

Room service it's good and food it's tasty.
By the way the are very quickly to deliver it!!

Being in Moscow unfortunately I caught a cold.
But personal of the hotel didn't give me a chance to feel bad and miserable. They took a good care of me.
Specially I would like to send Big thanks for head concierge of Ritz Vitaliy!!! If you deal with him you know you are in good hands.
He will arrange anything and everything you wish right away.

General opinion about Ritz Carlton Moscow is very good. I will be back there for sure while I am in Moscow.
Because I believe the are the best location hotel and they are very good in what they are doing.
And also, you can't beat this stunning view owner Ref Square!!!





Stayed: October 2017, travelled on business
Thank Alla_G_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

For my first time visiting Moscow and Russia for business purposes, the Ritz-Carlton managed to make my stay incredibly comfortable and relaxing. During my stay, the king of Saudi Arabia was in the city and his congregation was staying in the same hotel, so security was understandably strict, but hotel staff were totally accommodating and apologetic. The hotel also played host to my business exhibition which meant that I rarely needed to leave! In room dining service was to a very high calibre, arriving on time and to a very good standard (I recommend the Beef Stroganov!).

Would defiantly stay again and high recommend to any visiting Moscow, either on business or pleasure.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank joshburt93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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