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“Great Hotel - wonderful experience”

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The Ritz-Carlton, Moscow
Ranked #9 of 327 Hotels in Moscow
Certificate of Excellence
Reviewed 11 October 2017

Stayed in a club room. The room and the Club Lounge were excellent. The food and the service were outstanding. Proximity to Red Square and the view from the room and the lounge just made it better.
Moscow is a great city and despite what people may think, it is very clean and safe. Would recommend the hotel and a trip to Moscow as a must for travelers.

Room Tip: Request a room with a view of Red Square.
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  • Stayed: August 2017, travelled as a couple
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Thank Daniel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 30 of 1,703 reviews

Reviewed 10 October 2017

Ritz accepted the large delegation from Saudi that week and guests who were booked into hotel had to be relocated to other hotels for a night or two which was very inconvenient. The levels of noise at night experienced was unacceptable.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank 230olgaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

A fantastic hotel, great location, right by Red Square. Check in/Check out very fast. Amazing Bars/Restaurants Concierge team one of the best I have ever experienced in my life. very polite, always available and gave us fantastic recommendation. I am sure my girlfriend and I will go back very soon. thank you very much to the whole hotel team for the terrific experience and for all the treats during our stay in the hotel. all the very best! Carlo & Francesca

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank CARLO D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

The hotel was just great and if to that we include the amazing view of Red Square then the stay becomes just incredible. Even with the cold and the wind, the balcony was cozy enough to spend some time there.
The location is fantastic as well. Walking distance to the Kremlin, Red Square,Tverskaya street and the Bolshoi. Point on that, thanks a lot to the staff who helped me procure the tickets to the Kremlin Ballet.
Breakfast was buffet style, good quality but couldnt honestly say it was special.
I had a small problem with the light switch in my room but they were very quick in fixing it.

Room Tip: top floors are best
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  • Stayed: January 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank chochera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017

If you select a city view room, you will be looking at rusty roofs and broken windows of the building across Ritz Carlton. Telephone system was broken all night and nobody fixed it. At the spa, water one day was not hot. When called to report or asked the attendant, phone system did not work.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with The Ritz-Carlton Hotel Company
Thank linas272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritz-Carlton_Moscow, Quality Manager at The Ritz-Carlton, Moscow, responded to this reviewResponded 9 October 2017

Dear linas272,

Thank you for writing a review and sharing your impressions with other travelers. It is true that not all the roofs in the city are all that pretty, especially when those are not the roofs of ours. However, many would find that such cityscape has its charm.

I am sorry for the inconveniences your experienced. Please know that we made sure those incidents do not reoccur. I also hope we could find a satisfactory resolution for you in regards to your feedback.

Wishing you many wonderful travels ahead and you will always be a valuable guest for us here, at The Ritz-Carlton, Moscow.

Kind regards,

Anna
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Moscow

Address: Tverskaya St., 3, Moscow 125009, Russia (Formerly The Ritz-Carlton Moscow)
Phone Number:
Region: Russia > Central Russia > Moscow > Tverskaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Moscow
#5 Business Hotel in Moscow
#6 Family Hotel in Moscow
#9 Luxury Hotel in Moscow
#10 Romantic Hotel in Moscow
Price Range: ₹ 23,071 - ₹ 40,759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Moscow 5*
Number of rooms: 334
Official Description (provided by the hotel):
Located just off the Red Square, next to the Kremlin, in the heart of cultural and business center of Russia's capital, The Ritz-Carlton, Moscow features the largest guest rooms and suites providing cutting edge technological amenities. The hotel in Moscow, Russia offers a string of luxurious amenities including world-class dining options - O2 Lounge with summer terrace on the 12th floor with breathtaking panoramic view over the Kremlin and Red Square, Cafe Russe presentic European cuisine and some Russian highlights, Pan-Asian restaurant Novikov Restaurant & Bar, a beauty salon, barber spa, Fitness Center and spacious full-service The Ritz-Carlton Spa featuring 14 treatment rooms, as well as a heated indoor pool, hot tub, sauna and steam rooms. With more than 1,100 square meters / 11,436 square feet of meeting space including the Ballroom accommodating events of up to 700 guests, The Ritz-Carlton, Moscow will welcome attendees in style. ... more   less 
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Also Known As:
Ritz-Carlton Hotel Moscow
Moscow Ritz Carlton
Ritz Moscow
Ritz-Carlton Moscow

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