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All reviews belorusskaya metro station sheremetyevo airport red square circle line the executive lounge walking distance hotel located taxi service express train business hotel convenient location business trip restaurants and bars short stay decent hotel standard room wi fi
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Reviewed 27 August 2018

The location of this hotel is excellent. Close to the metro rail and easy walking distance to good restaurants and bars. The staff are a very helpful and courteous and I would definatetly stay her again.

Room Tip: The corner rooms have a lovely view.
Stayed: August 2018, travelled with friends
Thank Debridley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 30 August 2018

Dear Debridley R,
Thank you so much for choosing Holiday Inn Moscow Lesnaya and for your review. We are glad to know that you appreciated our hotel's convenient location close to Belorusskaya metro and railway stations and liked our helpfull staff! We hope you will visit us again.

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2018 via mobile

If it was not of the good breakfast and well prepared meals for supper we would recommend they close down. From the lobby to the rooms the hotel needs a serious revamp. The passage to the room was dark and dingy with missing light bulbs. The carpet was atrocious and looked very dirty. The room itself was just just meeting the standard and well cleaned. The hotel took advantage of the soccer world cup and charged ridiculously high prices. Not worth the offering.

Stayed: July 2018, travelled as a couple
1  Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Marketing director at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 13 August 2018

Dear Mary B,

Let us thank you for choosing Holiday Inn Moscow Lesnaya. We are pleased to know that you liked tasty breakfast at Red and White restaurant. We regret that we did not meet all your expectations. Thank you for your comments, we value them very much. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2018 via mobile

Stayed for business trip in Moscow.

Pluses:
- very good location - 5 mins walk from Belarus station (high speed train to sheremetievo airport);
- close to downtown (2-3 metro stops to all central touristic points);
- many shops and restaurants around;
- good breakfast;
- good service at reception - very good and helpful staff at reception;
- very good English;

Minuses:
- gym equipment is so-so. Main tool is not well maintained. No cups for water;
- room service (by the phone) is very poor. Called few times - including checking for breakfast start time. Misleading information, slow response, have to call 2 times.
- no fridge. Weird for 4 stars hotel...
- to open mini bar have to call reception...

Anyway - recommend for business trip or touristic visit.

Stayed: August 2018, travelled on business
Thank Alex3004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 6 August 2018

Dear Alex3004,
Thank you so much for staying at Holiday Inn Moscow Lesnaya and for your review. We are pleased to hear you liked hotel's convenient location close to Belorusskaya metro station, our breakfast and helpfull reception staff. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will have an additionat training with phone operators. You don't need to call reception to open mini-bar, it opens automatically only when a guest leaves a cash deposit. We hope to have the opportunity to welcome you back in the future.

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018 via mobile

Great location and very accessible to all of Moscow as the Metro Central Line station is just a five minutes walk. Though the Executive lounge needs a lot of improvement, the services provided in the Hotel was good. Anna in reception was very helpful.

Stayed: July 2018, travelled with friends
Thank BanzLyngwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 30 July 2018

Dear BanzLyngwa,
Thank you for your feedback. It is a great pleasure to know that you appreciated the hotel's convenient location close to Belorusskaya metro station, our service and reception staff. We hope for an opportunity to wellcome you back.

Sincerely,

Svetlana S.
Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

It's a decent hotel. Nothing great or nothing bad about it. Location is very close to metro station.
Spacious rooms.

Don't except much

The best part is restaurants near the hotel are awesome.

The hotel reception is friendly but the concierge is not upto mark.

Stayed: July 2018, travelled as a couple
Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svetlana S, Director of Sales at Holiday Inn Moscow Lesnaya, responded to this reviewResponded 27 July 2018

Dear Jay M,
Thank you for staying at our hotel Holiday Inn Moscow Lesnaya. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future.

Sincerely,

Svetlana S.
Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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