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Reviewed 25 February 2018

If you want to stay is luxury and in a place that has history, this is the one. Right across from Red Square in the middle of everything. This place is magnificent from the staff, rooms, food, location. You should at least stay one night just to say you have, it's worth every penny.

Stayed: March 2017
1  Thank Vagabondingshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 February 2018

Dear Guest,

Thank you for posting such a positive review following your recent stay at the Metropol. We are delighted to knpw that you had a great experience with us and enjoyed our location, rooms and service.
Your kind words are very much appreciated and we look froward of welcoming you back soon!

Kind regards,
Julia Sergeeva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018

The quality of the hotel and the services are excellent. Since I was in the Hotel two years ago, the overall services are improved and the room have been renovated. I hope to go back to the Metropole Hotel soon.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank francescoprofumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 February 2018

Dear Francesco,

Thank you for taking the time to share your wonderful feedback following your recent stay with us and for your loyalty to the Metropol!
We feel very privileged that we have become a hotel of your choice in Moscow.
We hope to have the pleasure of welcoming you back soon!

Kind regards
Julia Sergeeva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2018 via mobile

5 star rating, 5 star prices, Soviet dorm bathrooms. Also watch out for ancient and exposed electric wires.

Management super unhelpful. Sergey at night and a blond woman, maybe Tatiana in the morning, instead of helping to resolve went to have breakfast for an hour. Stayed in a couple other hotels in Moscow and St. Petersburg on this trip and this one was by far the most mediocre. Center of Moscow but service and rooms are really sub par even for a 2-3 star rating. And this hotel claims 5.

Stayed: February 2018
2  Thank Vita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 27 February 2018

Dear Vita R,

Thank you very much for staying at the Metropol hotel last week and sharing your valuable experience with us.
We were deeply disappointed to read that your last experience did not meet your expectations, and that you felt the hotel’s style and service to be overrated.
We would like to assure you that customer satisfaction is our priority and that the personnel's attitude mentioned in your review does not reflect the experience we wish to provide our guests with. Therefore, we would like to inform you that measures have been taken and that a reminder of the right behavior has been given to our staff members following your review.
Thank you for your comment about the room. At the moment we are glad to offer 28 fully renovated rooms and Suites, which meet all international standards of deluxe hotels. As we understood from your booking details our reception staff has provided you one of them to solve an unpleasant experience you have faced upon arrival.
We truly hope that we will have the pleasure to welcome you back and to provide you with the experience you would rightly expect.

Kind regards,
Julia Sergeeva

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Reviewed 15 February 2018 via mobile

Stayed here on the recent business trip after reading “Gentlemen in Moscow.” The location is great right next to Kremlin and theaters. The places breathes history and the staff is super friendly and helpful.
That said the hotel itself has clearly seen better days and you can get much better quality of room in Moscow for the same price.

The specific issues were:
- impossible to open windows and adjust heat. The room that is centrally heated was at around 80 degrees Fahrenheit which was too high for comfort
- shower that does not hold and constantly keeps swinging to the side

It was great to stay there ones for the history but I would not come back

Stayed: February 2018, travelled solo
1  Thank sgorelik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 19 February 2018

Dear Mr. Gorelik,

Thank you for the taking the time to share your experience following your recent stay at the Metropol. We truly appreciate your constructive feedback which is certainly taken into consideration. Last summer we have started the renovation and our new room product is up to the highest international standards.
Needless to say that we all are looking forward to welcome you back on your next trip to Moscow and have you experience a completely new feeling of accommodation at the Metropol. Please let me know when I can be of assistance to you.

Meanwhile I do remain with kind regards
Julia Sergeeva

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Reviewed 14 February 2018

I have been in the hotel since many years with many and also long-term interruptions.
That*s why I was quite surprised that the service has been improved since my last stay 8 years ago.
Normally, it is quite typical for Russians not being very polite and friendly. But, in this hotel I met nice people.
The highlight is the room where the breakfast is. With a musician with a harp, a fountain, and very nice environment. The furniture has been changed to white. I, personally, liked the old colored one more.
The only minus during breakfast is that the young servers take away the used and empty plates too fast.

  • Stayed: January 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank Marion H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 19 February 2018

Dear Marion H,

Thank you for being our guest again and for taking your time to share this kind review. We are delighted to read that we were able to surprise you with our service. We will certainly make sure that we remain on this high level of your judgement and do very much hope it will not take too long until we see you again at the Metropol.

Kind regards,
Julia Sergeeva

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