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Hotel Metropol Moscow
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Reviews (3,472)
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2,401
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2,401
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All reviewsbolshoi theatrered squarelive harp musicart nouveauhistoric hotelperfect locationcaviarbreakfast roomconcierge teamold stylesuperior roomwonderful hotelblinishigh ceilingsexcellent breakfastbusiness tripfour seasons
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32 - 37 of 3,472 reviews
Reviewed 21 January 2018

Great location whether you are these for business or pleasure. rooms are comforatable but bathroom s basic but adequate. I have stayed there befor and would do so again. All round my favourite Moscow hotel.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Alistair C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 22 January 2018

Dear Alistair C,

Dear Guest,

Thank you for being our guest again and for taking your time to share this kind review. We are delighted to read that you had a good time with us and therefore eager to return. We hope it will not take too long until we see you again at the Metropol.

Kind regards,
Julia Sergeeva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018

Very nice location but a real renovation is needed keeping the charm of the Metropol character. Above all Bathroom should be totally re made. Some staff still are little in english and some seem to not make any effort (Eggs station at the breakfast)

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank arnaudpatrickw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 22 January 2018

Dear Arnaud Patrick W,

Thank you for the taking the time to share your experience following your recent stay at the Metropol. We truly appreciate your constructive feedback which is certainly taken into consideration. Last summer we have started the renovation and our new room product is up to the highest international standards.
We do look forward to welcome you back and have you experience a completely new feeling of accommodation at the Metropol.
In the meantime please do let me know if I can be of any assistance.

Kind regards,
Julia Sergeeva

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Reviewed 19 January 2018

Excellent days with a very good quality of the food in a nice atmosphere. Personnel is very proactive to the customer's needs. Room were perfectly prepared and cleaned. Absolutely nothing to say against Quality and Service

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 217fabriziod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 22 January 2018

Dear Fabrizio,

Thank you very much for sharing your experience with us. We are very glad that you had excellent days at the Metropol and thank you for your kind words about our rooms, food and service!
We very much look forward to welcoming you back soon.

Kind regards,
Julia Sergeeva

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Reviewed 19 January 2018

Stayed overnight on 16th January to see ballet at Bolshoy - guess this was my 20th visit in last three years if not more. Have previously written a number of reviews and now want to post some info on rooms etc which might interest potential guests. Standard rooms are of quite adequate size for the single traveller and acceptable for a couple. Superior rooms are quite large and of Junior Suite size of most European hotels. Junior Suites are HUGE and would be classified as full Suites in Europe as the have separate bedroom and study. I have not stayed in anything bigger than Jr. Suite so have no info on those. Bathrooms : some people may find the bathrooms small, this hotel was built in the early 1900s when room size was probably more important than bathroom size, but the bathrooms have one feature which for me trumps any other factor : showers with excellent water pressure and volume ! I would choose this every time as opposed to a larger bathroom with no good shower. Most hotels I know in London cannot be relied on regarding this issue which for me is important.
I have previously described some other factors re why I like this hotel, briefly : excellent location right opposite the Bolshoy, excellent buffet breakfast in period piece huge high-ceilinged breakfast room, bar service with hot food around the clock 7x24 !
I have been trying to persuade the management to install and run their own hotel car service with English speaking drivers for airport and city transfers, no luck so far but will keep pressing. But am aware that in this Uber age younger guests may not care too much for this ..... sigh !

Room Tip: Re rates : excellent five star hotel but rates converted into Dollars or Euros would probably fall under mid-range esp. during low season.
  • Stayed: January 2018, travelled solo
    • Location
    • Rooms
Thank mnaC2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 22 January 2018

Good afternoon!

What a pleasure to receive another 5 stars review with such valuable comments from our regular guest! We do appreciate your continuous loyalty through years and look very much forward to welcome you back at your second home!

Kind regards,
Julia Sergeeva

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Reviewed 18 January 2018

The recent best selling book "A Gentleman In Moscow" is set almost exclusively within the Metropol. As such, the Hotel has a tremendous history to show off and is set on doing just this. Although some adjustments need to be made, the Chalieapin Bar and Bortyesky Restaurant are all present and correct. The hotel staff are courteous and friendly and the food at Savva first rate. An enjoyable stay at a classic hotel, and take a copy of the book and start reading it before arrival. It adds to the Metropol experience.

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia S, Guest Relations Manager at Hotel Metropol Moscow, responded to this reviewResponded 22 January 2018

Dear Chris D,

Thank you for taking the time to post your wonderful review. We are delighted to know that "A Gentleman in Moscow" made your experience with us even more memorable!
We do hope that you return soon and we very much look forward to welcoming you back

Kind regards,
Julia Sergeeva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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