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Mercure Arbat Moscow
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Reviews (1,664)
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All reviewssmolenskaya metro stationprivilege roomred squarewhite rabbitgreat hotelblue lineexcellent locationwalking streetsouvenir shopsminute walkfree wifiperfect staywalk in showerhighly recommend this hotelstandard roomclose to the hotelcomfortable hotel
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Reviewed 20 April 2012

Recently opened at Old Arbat street in Moscow its location s superb for business and pleasure.
Friendly and young team which were doing all they could to make my stay pleasant.
Restaurant is very good and also the lobby menu is acceptable.
Sound proof room was ok and necessary, being located at one of the busiest streets in Moscow.
Airco was not really tested, but I got the impression that it needs some attention when summer temperatures will arrive (it was 18 C.)

  • Stayed: April 2012, travelled on business
    • Value
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3  Thank Leonardus2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded 14 November 2014

Dear Leonardus!
Let me thank you for sharing such a positive feedback regarding your stay at Mercure Arbat Moscow hotel! We are very happy that your experience was an amazing one and everything about the hotel from service to location met your expectations. We dare to hope you will choose to stay at Mercure Arbat Moscow Hotel on another visit to Moscow!

Warmest regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2012

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 4 April 2012

I wanted not to mention here - a new well run nicely furnished home from home in Smolenskya area of Arbat because they will start getting more guests and the price will go up from what is extremely reasonable to overpriced. But heck - this is a Great place to stay - next to both blue metro lines 3 & 4 - extremely comfortable with none of the old place done up a bit that is so endemic in Moscow. The closest Hotel to Old Arbat and walking distance from those sights that people want to see - even the chef is good. Only things to avoid - get breakfast in your rate and do not pay the laundry you can by new stuff cheaper. Otherwise come on in - the French have got it right.

Room Tip: 5th floor 514 is better than 512
  • Stayed: April 2012, travelled on business
    • Value
    • Location
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4  Thank risottofungi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2012

First time in Moscow and short stay. Great location to visit main points of interest by foot.
Great hotel and Service. Brand New, smealing fresh!

Gentle well prepared staff. Break fast poor but enough.

Great value for money.

Stayed: March 2012
4  Thank ALBERTO T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded 2 December 2014

Dear Alberto!
We appreciate a lot your feedback regarding your stay with us.
We are glad to know that you found the location of the hotel to be convenient.
Regarding our breakfast menu, it fully complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink and even sparkling wine. I also would like to bring to your attention that we rotate the hot dishes every day to give more variety and choice to our long-staying guests.
We will be glad to see you back if you chose our hotel on your next visit to Moscow!

Best regards,
Ada Egorova
General Manager
Mercure Arbat Moscow Hotel

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Reviewed 2 April 2012

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ada E, General Manager at Mercure Arbat Moscow, responded to this reviewResponded 2 December 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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