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All reviews vnukovo airport same building a big shopping centre metro station place to stay great location luggage room city view open the window rooms are clean short stay enjoyed my stay recommend this hotel wi fi central location business trip beakfast
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Reviewed 11 February 2017

Room was small,but warm,clin and had everuthing that you need. Bathroom was clean.Wi-fi very good. Stuff was very helpfull, profesional. Food for breakfas was good.Totaly value for money. Location is great.

Date of stay: February 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank gaga31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Kievskaya, Guest Relations Manager at Ibis Moscow Kievskaya, responded to this reviewResponded 13 March 2017

Dear gaga31,
Thank you for taking the time to share your feedback. It was a pleasure to serve you.
We hope to welcome you back to our hotel very soon!

Sincerely,

ANASTASIA PODKOVYRKINA
Quality & Service Culture Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

We stayed here for 1 night after day in Moscow.it is easy to reach , 1 minute walk from metro . Check in was fast . Rooms are new and clean . Breakfast was great , like a 4 star hotel even . Beds was comfy and we slept 10 hours , in silence , comfy Mats new clean lines too . There is no bathrobe slippers , or cosmetics things in the room ( only liquid soap ) but we knew it before so took from home . Everything what we wanted to get from hotel we got : clean new room , good sleep and good breakfast .i recommend this hotel for short stay .

Date of stay: December 2016
Trip type: Travelled as a couple
1  Thank lexal_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2016

Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 November 2016 via mobile

We didn't stay in the hotel but we tried business lunch in Ibis Kitchen.

It's not my first visit to Ibis hotel and Ibis Kitchen, so it's easy to compare.

The service was soooooooo slowwwwwwww for business lunch.

The stuff doesn't know menu (though there were only about 5 dishes for lunch).
By the way, there are spelling mistakes. You should hire someone who knows Russian!!!

It seemed to me that there is a la carte menu, but noone offered it to us.

So it took about 20 minutes to bring drinks, than we waited more to have salad. It was strange for me, that the same 2 salads for 2 guests together were served not in the same time... But the the same was with the main courses. So may be it's the hotel's innovation:)

20 minutes passed after we finished eating and before we had the bill.

No manager supervised the work of stuff and tried to improve the situation.

I guest this service has nothing in common with Ibis standards... :((((

Date of stay: November 2016
Trip type: Travelled as a couple
Thank Slavira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Kievskaya, Guest Relations Manager at Ibis Moscow Kievskaya, responded to this reviewResponded 17 December 2016

Dear Slavira,
Thank you very much for your valuable feedback. I am very sorry to hear that you faced this kind of service. I absolutely agree that this is unacceptable. Please rest assured that we are taking necessarily measures to address the problems you mentioned as we strive to provide excellent service.

We really hope that you will give us an opportunity to serve you again and prove that we are constantly improving!

Best regards,

ANASTASIA PODKOVYRKINA
Quality & Service Culture Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
Google Translation

Date of stay: January 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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