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“Pleasant Stay with Good Service”

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The Sugarland Hotel
Ranked #17 of 29 Hotels in Bacolod
Hong Kong
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Pleasant Stay with Good Service”
Reviewed 15 December 2011

I stayed in this hotel for 4 nights and felt it was very good value for the money. Hotel staff was very hospitable. I met the owners who are very nice and trying to make improvements. The hotel fee was very cheap considering the nice lobby and location, but the rooms are quite dated and needing some rennovation. Bathroom is very small and shower right on top of the toilet but everything was clean and acceptable. Unfortunately I was put on the side facing the street and near the elevatorand it was very noisy at night with traffic noises as well as the phone ringing. Breakfast is Ok but more suited to Filipinos than westerners. I could use some yogurt at least. Overall a nice place to stay in Bacolod and a very reasonable price but a 3 star hotel at best.

Room Tip: Avoid rooms facing the main street - very noisy.
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HospitalityMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 reviews from our community

Traveller rating
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See reviews for
30
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Quezon City, Philippines
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 25 July 2011

When we arrived, only one front desk officer stood out and made a difference. She warmly welcomed us and we appreciated it. Her name is Sheena. She saved the day for the hotel and left us with a good first impression.

The hotel room itself has good amenities with a modern motif. The room we got was a standard room with twin beds. The TV is LCD. Air conditioning can get cold but the bed has comforters. The closet is a sliding door type with a safe in it.

The bathroom has a heater and is good.

Apparently, the hotel was recently renovated or refurbished.

There are minor downsides to the room we got. The closet shows old electric circuits no longer in use and no current. The upper deck of the closet is unpainted and not clean. The bottom of the bathroom mirror is faded black. The clothes or towel hook at the back of the door is missing and shows the door's previous paint color.

However, for me, the minor downsides are not enough to tip the scales.

Breakfast is served at the poolside. Service was attentive but the choice of food was not as numerous as expected. The food is not bad but not fantastic either. It's just OK.

The pool is not a swimming pool. It's more like a dipping pool because the pool is quite shallow.

Wifi is free. Just ask the front desk for it.

Overall, this is a great place to stay.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank hitman531ph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 May 2011

this hotel was super cant fault it it ticked every box ...very clean...super room ....was well looked after ...maid who showed us round then also made sure we had a very good room ...the lounge bar was good and served very tasty food ...also the bar or breakfast place called twist we was well looked after bye the manageress and two very nice young laddies named BELLE AND LIZZA ...yes this was a super stay and also a nice city bacolod is .....but please there is one thing ........the banks do NOT ......YES DO NOT .... take british travel cheques ....so make sure you take cash or debit/credit card

Room Tip: what a stay yes yes yes i would recommend this pl
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 580405Robert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 January 2011

very nice and comfortable! love the food and indoor pool. free wifi is the best!

Stayed May 2010, travelled with family
Helpful?
2 Thank CawieCee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brisbane, australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2011

after an excellent night in a comfortable hotel, we were disappointed with the buffet breakfast that was offered for P250 to each person staying in the hotel. the food variety and general quality of the food is terrible for the price, and the food could be bought for much cheaper across at the 'karinderia' side street eateries at similar quality.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank len_dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sugarland Hotel

Property: The Sugarland Hotel
Address: Araneta St. Singcang, Bacolod, Negros Occidental 6100, Philippines
Region: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 29 Hotels in Bacolod
Price range (per night): ₹ 2,397 - ₹ 3,239
Hotel Class:3.5 star — The Sugarland Hotel 3.5*
Number of rooms: 88
Official Description (provided by the hotel):
The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more   less 
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Also Known As:
Sugarland Hotel Bacolod

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