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All reviews close to the airport club floor free shuttle buffet breakfast is sm mall of asia short stay shuttle service manila taxi security filipino
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Reviewed 3 June 2016

Me and my husband had a wonderful stay here, food was really good because there's a lot of choices,the hotel was clean and the staff were so nice and accommodating, it was also good they have shuttle service going to mall of asia .

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ma Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this reviewResponded 8 June 2016

Dear Ma Teresa M,

Thank you for the wonderful feedback! We are glad that you have enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you.

Our staff eagerly awaits your return as we hope to provide you another pleasant stay. We look forward on your next visit!

Thank you.
THE MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2016

My partner reserved me a room at the Heritage since his family member had held his wedding reception there. My stay was hit and miss. Front desk was not too informative on identifying (2) key cards, (1) for the room and the other for the elevator. Security staff was assuming the same issue in regards to me knowing what key card was to activate the elevator. Room shower had issues in regards to having the shower control activate

Room tip: Check the shower
Date of stay: May 2016
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank buguk1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this reviewResponded 3 June 2016

Dear buguk1970,
We have noted your concern about key cards, room shower and it may pleased you to know that we have plans of renovating the hotel in the near future.

We look forward on your next visit as we hope to provide you another pleasant stay.

Thank you.
THE MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2016

Comfortable rooms, very professional and helpful staff and very good facilities. Seating space can be a problem at breakfast due to the large number of guests, but the staff do their best to accommodate and help. For any guests, I would advise you make sure you take adequate cash with you. There are no ATM facilities within the hotel and a limit of P 2,000.00 is somewhat limited if you need to have cash on hand.

Date of stay: May 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank BobHyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this reviewResponded 3 June 2016

Dear BobHyde,
Thank you for the feedback! We are glad that you enjoyed your stay. It is our pleasure to have served you.

We have also noted your concern regarding ATM facilities . We do apologize for the inconvenience due to this lapse in service. We endeavor to improve our services, thank you for letting us know. We look forward on your next visit as we hope to provide you another pleasant stay.

Thank you.
THE MANAGEMENT

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Reviewed 1 June 2016

Too bad old toilet switching output ,i with can change, so next year can again chick in
The trip is to participate in the Philippines PDA and dental materials exhibition see Manila city is making progress but there is very serious traffic jam delayed my trip

Room tip: single bed for two people is good
Date of stay: May 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank chen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this reviewResponded 3 June 2016

Dear chen c,
We have noted your concern about old facilities and it may pleased you to know that we have plans of renovating the hotel in the near future.

We look forward on your next visit as we hope to provide you another pleasant stay.

Thank you.
THE MANAGEMENT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016

First time I stayed in this hotel with my sister. The hotel is easy access to everything, great location, near Mall of Asai, Baclatan and Airport. Friendly and helpful staff. I booked for Club room and cant complain about it, its bigger room and the bathroom is good. The Millenium Club Room is my favourite, Food is not bad, excellent service from a guy name Herlin Sison.. I definitely come back again on my next teip.

Date of stay: May 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank rizgabriel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this reviewResponded 3 June 2016

Dear rizgabriel7,
Thank you for the wonderful feedback! We are delighted to hear of your pleasant stay. Thank you for complimenting our staff, the food and the service. It is our pleasure to have served you.

We look forward in welcoming you back. See you on your next visit!

Thank you.
THE MANAGEMENT

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