We stayed there for one night. The room is fine but the bed sheets and curtain got some cigarette damage. I smoke that night and when the time comes for our check out early morning the staff told us that we have to pay for the damages of cigarette burned bedsheets.
My sister who didn't smoke slept in that bed sheet and she said she saw it before she went to sleep. So we told them that the sheet was already burned when we arrived. The arrogant housekeeper told us that because we smoke we have to pay for it. How stupid reasoning! We called the manager and told her the situation. I also told her that I also saw some burned in shower curtain and the housekeeper didn't react. I said were not going to pay for the damages that's not ours and were going to complain them. And so that was when called it off. They ruined our day!!!
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- Also Known As:
- Royal Bellagio Hotel Makati, Metro Manila