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Reviewed 26 September 2018

Overall the Hotel stay was poor, I would never recommend this to anyone 3 star or not it is just very poor.
It is generally unhealthy, unclean and unhygienic, the rooms were refreshed and tidied but never properly cleaned, the drapes were filthy, stained, old, complete with tears and holes. There is not even a fork or knife in the rooms. There is not a facial tissue to be seen anywhere in the hotel.The hot water system is in need of repair hot water only flows for approx 20 seconds then cold for 30 seconds and the cycle continues.The gymnasium has probably never seen a cleaner since it was built, the equipment was sticky from previous perspiration and the floors and equipment were unclean, and complete with a water dispenser with no cups a very useful inclusion.
The food in the restaurant was relatively expensive and only just ok. Cutlery and crockery was never cleaned properly as evidenced by regular food remains and women's lipstick etc. The tiled floors in the restaurant were dangerously slippery given the slightest presence of moisture and no safety signs were evident once floors had been mopped. The restaurant toilets were in such a state of disrepair it was incomprehensible.
Generally in need of basic maintenance which has obviously been neglected for years.
The only positive; the staff are friendly and all be it poorly trained, try very hard to be of service.
All in all a disappointing 10 day stay never to be repeated.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Yeoryios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidentM6, Manager at Berjaya Makati Hotel - Philippines, responded to this reviewResponded 2 October 2018

Dear Yeoryios
Warm greetings from Berjaya Makati Hotel.
It is with deep regret seeing a review like this. We apologize for the inconvenience we caused you. We know there are areas in the hotel that need immediate attention and those are being addressed. Please note that this is not a normal standards - to be of poor service and quality. We value guests comments that gives us more opportunity to improve.
We hope that we can meet you personally soon and show you the positive side of Berjaya standards

Sincerely
Gladys

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2018

I stayed one night at this hotel at the end of a trip through the Philippines.
Great location if you are looking for the nightlife of Manila / Makati.
The Berjaya has in its immediate vicinity a great offer of restaurants and many great bars.

From what I read online the hotel is doing renovations, however in the areas where I stayed there was no sign of any renovation. This hotel is old and in need of a general renovation!

The room is spacious, clean with amenities such as flat screen TV, air conditioning, mini-bar, hot shower and amenities expected in this type of hotel but in need of a renovation.

In this hotel, the Wi-Fi is a bit slow and accessible throughout the hotel. But it was the fastest internet connection we had during our visit to the Philippines.

The breakfast had a wide offer but nothing interesting. One of the worst we had on the Philippines.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank vmimartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidentM6, Manager at Berjaya Makati Hotel - Philippines, responded to this reviewResponded 24 September 2018

Dear Vmimartins
Warm greetings from Berjaya Makati Hotel
Thank you for choosing to stay at Berjaya and for sharing us your observations and experience. Indeed we do have some projects ongoing around the hotel which some guests wouldn't notice as well.
We take note of your concern about the breakfast and wifi that we are both addressing.
We will be glad to welcome you back soon.

Cheers
Gladys

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

I love the location as they were situated next to malls and lots of food establishments. The surroundings were so alive! I love the rooms as they were spacious. Love the Xmas decors in the lobby (we stayed there during xmas season) All day dining restaurant was fantastic! All in all excellent stay!

Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank fayeonfre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidentM6, Manager at Berjaya Makati Hotel - Philippines, responded to this reviewResponded 24 September 2018

Dear Fayeonfre

Warm greetings from Berjaya Makati Hotel.
Its very heart warming to see this great review shared at Tripadvisor, Its "Ber" month again, it will be delightful to welcome you back soon and thank you personally for the loyalty and appreciation of the hotel. Should you have your next visit schedule, please do let us know. Have a great week ahead! \

Cheers
Gladys

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Reviewed 6 September 2018

When in the philippines i always stay there and i feel it is one of the best hotels in the area. Everyone has always been so nice and friendly. The hotel is close to everything. the rooms have their own small safes and it is a safe hotel.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank ngccom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident M, Manager at Berjaya Makati Hotel - Philippines, responded to this reviewResponded 8 September 2018

Dear Ngccom
Warm greetings from Berjaya Makati Hotel
Thank you for being a loyal guest and for sharing it at Tripadvisor. We will be glad to delight you even more once you return back to Philippines. Hope to see you soon.

Cheers
Gladys

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Reviewed 7 August 2018

location wise is ok.. easy to call for UBER. There are convenient store jz across the street and a supermarket jz a block away.. and also a outdoor street market (but nothing much to see) however no advisable to walk too far away from the hotel as the security in that area wasn't very good. A few restaurant nearby as well. Overall for the price paid.. is reasonable.. the room cleanliness is acceptable.

Date of stay: September 2017
Thank Coralisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident M, Manager at Berjaya Makati Hotel - Philippines, responded to this reviewResponded 9 August 2018

Dear Coral S,
Warm greetings from Berjaya Makati Hotel
Thank you for choosing to stay in our hotel and for taking time to write a friendly review at Tripadvisor.
We are currently upgrading the hotel in few phases which we hope you will enjoy the next time you visit. We look forward to welcome you back again and be of better service to you.

Cheers
Gladys

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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