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1,049 - 1,054 of 2,785 reviews
Reviewed 1 September 2017

The service is excellent from all staff. They are always helpful and have great Service with a smile. They will always greet you and the room is comfortable and clean. Location is also great as it is just beside a few huge shopping malls. It is in the heart of Makati and not too far away from the airport.

Date of stay: August 2017
Trip type: Travelled on business
Review collected in partnership with fairmont.com
Thank VinceVW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 6 October 2017

Dear VinceVW,

Thank you for taking the time to write a review of your stay at Fairmont Makati. We're glad to hear that you enjoyed your stay with us, and that you made the best of the hotel's central location within the central business and lifestyle district. We hope to welcome you back soon.

Sincerely,
Oliver Dudler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

This is a limited review as we've only stayed overnight. Looking forward though to go back and stay at the higher tier room class.

PROS:
Best Makati Location. Easily accessible. Walking distance to/from major Makati consumer establishments.
Clean and modern fittings with high ceilings throughout.
Warm, courteous staff and very attentive managers on duty. Special thanks to Misses Liezel and Levylyn who went beyond service to address a few concerns.
decent internet speed of 9mbps with symmetrical upload speeds.
Good size TV (about 43-46in in the room we're staying)
Impessive water pressure 9/10 .
Wide range and delicious breakfast menu. The Taho station is brilliant.
Kids had a blast at the swimming pool.
Complimentary valet parking for guests

CONS:
Poor Bathroom Shower Design-- which tends to create a puddle outside the shower area. A bit of clogged nozzles in the shower as well.
Tv could've been nicer if it were a tad bigger. Plus limited HD channels.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank RCPoblete
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 6 October 2017

Dear RCPoblete,

Thank you for your review. Whether you'd stayed for one day or ten, we'd like to think that we give all our guests the utmost attention and care. We're thankful for your thorough account of your stay at Fairmont Makati. We're glad to hear that you enjoyed your stay with us. We're sorry to hear of the issues you encountered in your room's bathroom. We thank you for your feedback and we will look into this immediately.

We thank you again for your comments and look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 29 August 2017

Staff was very accommodating. Was able to get late check out. Proximity to the malls was great. We celebrated father's day here. They sent us treats, it was brought to the room while we were at the mall.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank NoelVictoria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 September 2017

Dear NoelVictoria,

Thank you for your kind review. We're glad that you chose to spend Father's Day with us. We hope to see you back at Fairmont Makati for more family memories.

Sincerely,
Oliver Dudler

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Reviewed 29 August 2017

Some misses and hits. Excellent location, great customers serivce in restaurant, inconsistent house keeping service quality. Breakfast experience can be improved (kitchen was under renovation). Didnt expect it from 5 star hotel. Check-in experience was great. The first room I was given was smelling of mould and the room was quickly changed before I left the floor as the staff member was quick to inform the reception office of this and sent another staff member with key of a new room at another floor. Really appreciate the quick wittedness of the staff member as I was exhausted from a 5 hour long car ride from Baguio to Manila, all I wanted is to do is to sleep.

Date of stay: August 2017
Trip type: Travelled on business
Review collected in partnership with fairmont.com
1  Thank EleenC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 September 2017

Dear Eleen C,

Thank you for your thorough review. We're sorry to hear that you found our service to be inconsistent. We thank you for your kind feedback, and will certainly look into how we can improve from hereon out. We're glad to hear that despite the hiccups upon your arrival, our colleagues were able to assist you and get you a room that was more to your liking.

Again, thank you for your comments. We will do well in ensuring a better experience for all our guests, and we hope to welcome you back soon.

Sincerely,
Oliver Dudler

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Reviewed 24 August 2017

Very good and well located hotel with professional and friendly service.
Walking distance to Makati business center and number of shopping moles and restaurants.
Hope to get even better after "in house" Restaurant renovation will be finished.

Date of stay: August 2017
Trip type: Travelled on business
Review collected in partnership with fairmont.com
Thank dariuszwaldemar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 27 August 2017

Dear dariuszwaldemar,

Thank you for your kind review. We're glad to hear that you seem to have enjoyed your stay with us. You'll be pleased to know that renovations are almost done and we will be re-opening Spectrum soon for lunch and dinner. While we've been doing renovations to the space, our chefs have also been working tirelessly behind the scenes to bring the improvements full circle with new and exciting dishes.

We look forward to welcoming you back and sharing with you the new Spectrum.

Sincerely.
Oliver Dudler

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