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Reviews (1,993)
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All reviewsgold loungele labospectrum restaurantmacaroonsrain showerbreakfast buffetin room diningbusiness tripfitness centerhotel staffgreen beltmakati areaclub floorfive star hotelbusiness districtgreenbelt mallmetro manila
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Reviewed 16 January 2016

Stayed here for a week while on business in Manila. My first stay at the Fairmont as I used to always stay at the Mandarin Oriental, which is now sadly being demolished (although the rooms had become a bit run down in the last couple of years the staff were always exceptionally friendly).
Arrived at the Fairmont near midnight and was efficiently and quickly checked in.
The rooms are as to be expected in a hotel of this quality. My only quibble is with the light switches; there is a panel beside the bed (strangely on the opposite side to the telephone) with lots of switches and it was often difficult to switch on the lights i wanted on while leaving off the lights i wanted off.
The pool area is very pleasant and the gym is well equipped (although my daughter did get propositioned by another guest).
I had breakfast each day in Spectrum and the buffet is excellent; in fact too excellent as most days after breakfast i just wanted to go back to my room and lie down instead of going to work!

The stand out feature of this hotel is the staff; every single staff member i came into contact with was engaging, helpful and very pleasant.

The hotel is well located; across the road from Greenbelt shops and restaurants; next door to Landmark shopping centre which has a supermarket and food court in the basement; and close to Glorietta and Makati SM.

Room Tip: Get a room close to elevators; as there is a very long corridor
  • Stayed: November 2015, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 January 2016

Dear Ross B,

Thank you for your review. I'm glad that you seemed to have thoroughly utilized the hotel's facilities, such as the pool and gym. Well noted on the light panel next to the bed. We'll certainly keep that in mind as we work on perfecting our in-room features.

We hope you come visit us again soon, and we wish you well.

Sincerely,
Oliver Dudler

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Reviewed 14 January 2016

Stayed here for 2 nights. It's your "average 5-Star" hotel experience -- Nice sleep, good furnishings, nice bathroom, clean pool, etc. Notable are the high level of security and beautiful holiday decor in the lobby. Expensive drinks at the lobby bar.

Conveniently located near shopping malls and pretty close to airport.

Stayed: December 2015
Thank AandFMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 January 2016

Dear AandFMom,

Thank you for your review. I hope you enjoyed your stay with us, and we look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 14 January 2016

This has been our preferred hotel in Makati for the last three years. Its modern, new, is well located to the malls and has great friendly staff. We love staying here.

Location cant be beaten with Landmark and Glorietta just across the road. On the other side of the hotel is Greenbelt 3.

Rooms are of a good size and quality toiletries are provided. There is a large desk situated in the corner of the room.

Bathroom has a full sized tub and a separate toilet and large shower.

The hotel has a lovely large pool which has a lane cordoned off for those wanted to swim laps. There is also a gym and spa located on the same floor.

As a frequent visitor we were lucky enough to be upgraded to the executive floor which is located on the eighth floor. With this came privileges such as complimentary breakfast, afternoon tea, alcoholic drinks and canapes in the afternoon and sweets served in the evenings. This was in a nice quiet lounge area with views of the pool and the malls.

Breakfast in Spectrum is very good but on a few mornings we opted for the more simple and private breakfast on the executive floor.

Taxis can be a little difficult to get as the hotel is tucked away off the main road but download grabtaxi as this is a great way to get taxis quickly and cheap.

Ive stayed in several other hotels in the area and this is definitely one of the better options.

  • Stayed: December 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank tommomelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 January 2016

Dear tommomelbourne,

Thank you for your review. We're flattered that you consider us to be your hotel of choice in Makati. Indeed, our location is ideal for experiencing the best of Makati's lifestyle, shopping and business. We're glad that you enjoyed your stay in Fairmont Gold. We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler

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Reviewed 13 January 2016

Fairmont Makati is a nice place to stay if you're in Makati, excellent location. Staff is warm and friendly. Rooms are clean as well as the pool and spa area. Internet provided is good. Definitely coming back in the future.

  • Stayed: December 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank 579rosannaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 19 January 2016

Dear 579rosannaf,

Thank you for your kind review. I'm glad that our colleagues were able to convey warm and sincere hospitality during your stay. We hope that you visit us again soon.

Sincerely,
Oliver Dudler

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Reviewed 13 January 2016

Overall I loved my stay at this hotel. This hotel contributed to a perfect vacation for us.

As the hotel website lists "airport transportation," I scheduled a car to pick us up. The concierge promptly replied that a car would be waiting for us... at a cost of P3000 (about $65) one way. Since I had scheduled last minute, I decided to bite the bullet and stick with the reservation despite knowing that a taxi was available for a fraction of this cost. The car was clean and comfortable, but at this price, I would have expected more than a Toyota Camry. Once at the hotel, we were greeted curbside by a beautiful woman from the hotel who personally escorted us to our room for check-in. They made us feel like royalty.

The room was very well appointed with nearly every amenity one would expect.. And more. The sheets and pillows were of the highest caliber I have ever felt. Room temperature and lights were all remote controlled from bedside. The bathroom was large with separate shower and over sized tub. The toilet is set behind a glass door affording maximum use of the bathroom for couples. The closets (three) were all individually illuminated once opened. The minibar was stocked with a good selection of beverages.

We were offered a discount on the breakfast buffet, which we accepted for one of our nights. Once at breakfast, were were given a tour of the buffet, and encouraged to ask for anything else not readily available. It offered a good selection of breakfast styles ranging Asian, American, and European.

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 907REVIEWS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffles and Fai... M, Hotel Manager at Fairmont Makati, responded to this reviewResponded 14 January 2016

Dear 907REVIEWS,

Thank you for your review. I'm glad that we were able to delight you during your stay. I'm also happy to see that you appreciated your accommodations and the room. I have to agree with you on how comfortable our beds are, I hope you had a good nights sleep throughout your stay.

We look forward to welcoming you back soon.

Sincerely,
Oliver Dudler, Hotel Manager

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