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Reviewed 18 March 2018 via mobile

Maybe we were just unlucky. When We arrived to the hotel, rooms were ok, not really like on the pictures (we’ve got a room behind reception), but wasn’t bad. Only Toilet wasn’t flashing properly. People in the reception were nice, friendly, we were thinking to extend the room for one more night. But during the night I completely changed my mind, I literally didn’t sleep at all. All night long there were a party outside of our door, from 1am until 5am! People screaming, laughing, they were locals , I don’t know how did they get here, but it wasn’t normal. At 5:30 they finally went to sleep and somebody started playing music REALLY LOUD. Plus of the traffic noice from outside ...It’s not a hotel to stay to relax

Stayed: March 2018
Thank Katka F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBDAce, Corporate Sales & Marketing Manager at Fersal Hotel Neptune Makati, responded to this reviewResponded 2 May 2018

Dear Katka F,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Neptune and taking time to make a review.
Apologies for the inconvenience you have experienced during your stay. This feedback is well-taken. Your comments are important to us as this helps us in improving our services. Thank you for staying with us and we hope to see you again at the hotel.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more comments and suggestions, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

With Best Regards,
Ace B. Del Rosario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2018 via mobile

I can say that we had great stay. Smooth check in, nice staff and good room. Hope to try their other hotels soon in Baguio, Palawan and Cebu! Will definitely come back and recommend to my colleagues, family and friends!

Stayed: February 2018, travelled on business
Thank PierreAngelie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBDAce, Corporate Sales & Marketing Manager at Fersal Hotel Neptune Makati, responded to this reviewResponded 2 May 2018

Dear PierreAngelie,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Neptune and taking time to make a review.
We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you on your next visit. We are also glad that you like to try our other branches. We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more comments and suggestions, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

With Best Regards,
Ace B. Del Rosario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

Internet is really slow. Non existent. As a result, it took ages for front office to check us in (40 mins). They can't verify our Agoda reservation and we even had to deposit almost the entire amount of our stay. Just because there's no internet. I highly discourage using Agoda for this hotel. It seems better to walk in or call them.

  • Stayed: February 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank glaigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBDAce, Corporate Sales & Marketing Manager at Fersal Hotel Neptune Makati, responded to this reviewResponded 2 May 2018

Dear Glaigo,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Neptune and taking time to make a review.
We are grateful for your feedback and regret that you’d experience such inconvenienced during your stay at our Neptune branch. As for the WIFI, we will course it to our IT Department to again make a test as to the source of the slow or no connection. Rest assured we have taken your comments into utmost consideration. We hope you can give us another chance in the future, and allow us to show you the improvements we have made. We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more comments and suggestions, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

With Best Regards,
Ace B. Del Rosario

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

I booked a deluxe single room last minute because we need to stay for a night near Rockwell Makati. The location is great with Century City Mall just across the street. There is a korean mart beside the hotel and 7-eleven is just a 2-min. walk. The hotel is old-fashioned but you get what you paid for. The hotel staff are excellent in service and cheerful. Free breakfast is great also, you get to choose from a variety of dishes. The bathroom looks old as well but is decent and clean.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank crushedpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBDAce, Corporate Sales & Marketing Manager at Fersal Hotel Neptune Makati, responded to this reviewResponded 2 May 2018

Dear Crushedpink,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Neptune and taking time to make a review.
We value the reviews and comments we receive coming from our guests and we are always moving forward to better improvements to best serve you in your next vacation with us. We are glad you enjoy the area and our proximity with other establishments. We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more comments and suggestions, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

With Best Regards,
Ace B. Del Rosario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

From the reviews off of TA I thought this place was going to be okay. I was wrong, it subpar. Definitely old and could use a lot of sprucing up. The toilet in my bathroom didn’t work and the internet went in and out. Also outside the hotel is really loud, definitely could hear street noise.

Across the hotel are nice places like Century City Mall, Trump Tower, and I’M Hotel. But on the other side of the street are a bunch of pick-up bars that are super sketch. I couldn’t recommend this place with good conscious.

Stayed: January 2018, travelled solo
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBDAce, Corporate Sales & Marketing Manager at Fersal Hotel Neptune Makati, responded to this reviewResponded 2 May 2018

Dear Marc G,

Greetings from Fersal Hotel Group!
Thank you for staying at our Fersal Hotel Neptune and taking time to make a review.
Your comments about your experience will be taken up by the management in order to address your concerns. We are very much concern on the issues you have raised and we are constantly evaluating and creating measures to improve our services.
Although we maintain the highest standard for our service to our guests, we would like to apologize for any shortcomings we have failed to deliver to you on your stay.
We hope you will give us another chance to serve you better. We are looking forward on your next stay.
For further inquiries and reservations, please email reservations@fersalhotelgroup.com
for more comments and suggestions, please email happy@fersalhotelgroup.com
or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213.

With Best Regards,
Ace B. Del Rosario

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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