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Reviewed 17 June 2016

my girlfriend and i left early in the morning to go from Semirara towards Talisay.
since we had a lot of traffic and detours we decided to stay a night in Batangas
the tripadvisor app gave us the option "Talisay Green lake resort with a map-pointer in the middle of the city after a heated discussion with 7 jeepney-drivers and looking google maps we found out the hotel was residented in Tagaytay...
So we looked for another option and found the travelodge.
there were still 2 rooms available the cheapest and the vip room the most expensive one from 1250 pesos.
we took the vip room which comes with a nice spacious balcony.
the room looked clean and had all we needed...airco a medium sized tv, roomservice, some toiletteries, water.
we were on the top floor and had a nice view.
the service was good and quick as was roomservice with no extra charge.
the canteen on the ground floor offers a small range of food which is just okay the ladies work hard...in the city there are several places were you can eat which is easy to get to for 50 peso a tricycle will bring you.
the room decoration could use an upgrade.

good price/quality value
warm water but very little force.
room prices from 850 to 1250 peso per night
roomservice
wifi not very strong

Room Tip: good place to stay when travelling on or missed the ferry
  • Stayed: June 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rinus1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2016

We choose this hotel as we could not get over to Puerto Galera on the Saturday evening. It was OK for one night, but no more. Room are very dark and in some parts of the room you could not see anything. The hotel has a restaurant, but they had to open it up for us!! We were the only customers there for both Lunch and Breakfast. Food was 'so so'., Something was in common ... prices were too high for what they served! Overall not a very good experience. 'Airco' difficult to adjust and very noisy!

Room Tip: Take a room away from the street.
  • Stayed: May 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Otto B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2016 via mobile

This place offers a fairly decent price if you are just spending the night. The room is clean, but needs a little improvement on the fixtures and furnitures. They also offer good food 24/7, so you won't worry about starving in the middle of the night after that long ride.

Stayed: March 2016, travelled as a couple
Thank thewanderingtigress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2015

Previous reviews of the SM Travelodge Hotel in Batangas, Philippines have reported incorrect information. So, let’s get some things corrected. This hotel, like most all, has strong points and some negatives. First, this hotel is not surrounded by “girly” bars as has been reported. In fact, it is located quite remote and not close to any c-stores, restaurants, bars, etc. While the remote location gives a quiet and restful feeling, no being close essential shopping is a problem. SM Travel Lodge does have a restaurant, but the hours are limited, and having no other restaurants close is limiting. The staff are extremely helpful and friendly. The exterior grounds are amazing and precisely groomed. The beautiful grounds are good enough to be on a magazine cover. And, the interior is as clean as I have ever seen. The floors are so clean they sparkle and the interior spaces are well appointed. The A/C unit is small but adequate and quiet. The rooms have a spacious feel, and the bathroom has a huge oversized shower with good water pressure though there are no bathroom amenities except two small bars of soap. SM Travelodge advertises double beds, but the bed is more like an oversized twin bed. So, an average size can couple could fit on the bed, but they may not be completely comfortable on the smaller bed. The bed is comfortable and has good pillows. The TV is a 13” tube type, and there is no in-room safe. To my amazement, there are no cups/glasses in the rooms, and you cannot even get a glass at the front desk.
Everything is not perfect at the SM Travelodge. But for a budget hotel, it an extremely clean hotel that offers good value for the money. I would stay at SM Travelodge again if I was in Batangas.

  • Stayed: November 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Dee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2015

I regret not heeding the negative review in tripadvisor for this hotel.

toilet flush don't work, aircon units are noisy, personnel staff rude, and the extra bed squeaked because it is made only of plywood nailed together and a thin foam. there was this one negative review here that says all they are after is "money, money, money". well, i have to say that is true. this is the only hotel I encountered that treats its guests not as guests but possible fugitives. We spent 3 days here and because their card swiper does not accept atms, I will have to do 2 transfers in 2 days for 10K each (the limit of the bank for the day). day 2 is not even over and they are calling all 11 rooms we booked harassing my companion, calling me in the middle of my conference demanding payment using the foulest language a person in the hotel industry can use on her guest.

I really don't know how to describe this place. I have been to many places and as a group we've been travelling for 3 years now (with me), before me this group has been everywhere. And this is the only place in the Philippines that I experienced the worst customer service there is. Mindanao, Visayas, and Northern Luzon hotels are all courteous and good hosts. This one, they really are not into taking care of guests.

When in batangas, stay away from this hotel. They are sure to ruin your sleep and make you feel unwelcome.

I regret not having heeded the bad reviews. Don't make the same mistake i did.

Room Tip: Rooms on the second floor have cabinets, the lower level rooms do not. BUt please do not book this hotel, go somewhere else.
  • Stayed: September 2015, travelled on business
    • Value
    • Rooms
    • Service
3  Thank Sheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizcastle, Manager at SM Travelodge, responded to this reviewResponded 18 September 2015

We are extremely sorry this guest was not satisfied with her stay with us. Their reservation came at a very challenging circumstance where all hotels and lodging in the city were fully booked. All group reservations where informed that cash payment should be in order before occupancy due to the volume of guest. Her group was allowed to check in without full settlement, upon promising that she will transfer funds thru electronic transmittance and email her receipt. Our accounting department waited for her till the next morning, but ironically she was the one who felt offended and felt harassed that she was being reminded of the agreement when she left the hotel premises and failed to show or send proof of settlement.

Upon investigation, we learned that she is preparing for her BAR exams. She decided to join her group for spiritual assembly and accepted her assignment to settle payment with us without thorough communication with their group coordinator.


Given her situation, it was not surprising that among the 161 guests she was the only one who reacted so negatively as almost all groups were very grateful that they were provided a decent, clean and affordable accommodation.

Her complain on noisy airconditioner were fully attended and the unit was changed immediately. The bed cushion were bought in as soon as their request was received, even without knowing that they got the bed of the owner as we have run out of extra bed.


We sent her a letter of apology and wish her well in her exams and hopefully hope that she realize too that we are not the kind of establishment she perceived us to be. We value our customer relation and we try to keep our rates reasonable and affordable even during great demands where we could have increased our
tariff.

We are a budget hotel and sad to say some guests demands more than they paid for and run to social media to ruin ones reputation to justify an iniquitous undertaking.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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