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Reviewed 5 weeks ago

The hotel is very nice. The staff is very friendly, helpful and tries to make the guest happy. Nevertheless, the staff is not pushy or annoying.At the beach Mohamed Mghahed pays great attention to the safety of the guests. Through him you feel very safe. His good mood enchants every guest with a smile on his face.The area is very clean and is well maintained. It was a great and relaxing holiday. We will gladly come again.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Selina2332
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalalahRotanaResort, General Manager at Salalah Rotana Resort, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for having taken the time to post your high-rated review of 5/5 on TripAdvisor following your family holiday spent at Salalah Rotana Resort.

Indeed, we are thrilled to read that you had truly enjoyed and your wonderful experience had enticed you to come back again.

It is so inspiring to hear also your acknowledgment to my team for their friendliness, helpfulness and always trying to make every guest happy and satisfied. With great pleasure, we had conveyed your commendation and kind words to the team, especially to Mohamed at the Beach Bar.

We all look forward to welcoming you and your family back, hopefully soon and to be at your service again.

Sincerely,

Hossam Kamal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

The hotel is located in beautiful, clean and landscaped grounds. The staff were always pleasant, they smiled. Beautiful beach, excellent service and cleanliness. A lot of beach chairs and parasols. Well-furnished rooms, every day.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank M_Zambo_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalalahRotanaResort, General Manager at Salalah Rotana Resort, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Wow, thank you so much! Your brief and candid review with perfect ratings of 5/5 in many areas of our services and facilities indeed brightens up our day and inspires us to do even more in upholding our genuine hospitality for our valued guests to truly treasure their memories while staying with us.

We are really thrilled to read that you appreciated many elements such as beautiful location of the hotel, cleanliness of the surroundings and the landscaped grounds, amazing beach, enough beach chairs and umbrellas, well-furnished rooms, friendly and pleasant staff, excellent service and so on.

Along with my team, I look forward to welcoming you back, hopefully soon and to be at your service again.

Sincerely,


Hossam Kamal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

Everithíng was allright, beach is excelent and rooms are very comfortable. We have a new experience with cyclone Luban, but hotel employeers and management were ready for this situation excelently. Thank you for your hospitality and we would like to come back.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Miriam1338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalalahRotanaResort, General Manager at Salalah Rotana Resort, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for having taken the time to post on TripAdvisor your rave review with a nice caption “Lovely Holidays”.

We are so thrilled to read your brief and awesome testimony about your wonderful experience in our resort. It is such a delight to know that everything was alright and you were completely satisfied.

With regard to Tropical Storm Luban, we are thankful that there was no impact to our guests, colleagues and properties. Indeed, the safety and well-being of our guests is of utmost importance at all times. We had taken the required precautions and remained watchful during the storm to ensure the maximum safety of everyone.

On a high note, many thanks for your affirmation that you will be back for another enjoyable holiday.

Hope to see you soon.

Best regards,


Hossam Kamal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

The resort is NOT in salalah but 4h walks from the city, with no bus or other way to reach anything else. In the resort there are only few restaurants with an average cost of 12 euros for a backed egg.
All the excusion have a cost who star from 200 euros to grow.
At the reception don't speak a normal English so they take you a lot of time for everything.
Is the first time in my life that I want to go home as soon as possible.

Stayed: October 2018, travelled solo
Thank Vittorio d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalalahRotanaResort, General Manager at Salalah Rotana Resort, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for sharing your feedback on TripAdvisor.

Whilst huge number of our guests have been very happy, satisfied and they are coming back as you can also read from many reviews, it was unfortunate if that has not been the case in your situation.

I was deeply saddened that you rated us very low mainly due to distance of our resort to the city and number of the restaurants. With regards to our prices, we can assure you that all our prices are at par in comparison to the same hotel category in the city of Salalah and Muscat. We are also puzzled with your comment that our colleagues at the reception do not speak the normal English. Please accept our sincerest apology if we did not meet your expectations.

I remain at your entire disposal, should I can be of any further assistance.

Sincerely,


Hossam Kamal,
General Manager

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Reviewed 11 October 2018

Resort has excellent service, well appointed rooms, amenities are relatively close wherever in resort you may be staying. Probably best to take all inclusive package. Excellent spa and well spread out beach. You rarely feel overcrowding, whether at the beach and pool, or the restaurants.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Adham33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalalahRotanaResort, General Manager at Salalah Rotana Resort, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Candid review with lovely caption “Best Stay in Salalah & Possibly the Best Resort in Oman”! Receiving high recommendations from the guests about our hotel always brightens up our day. Thank you for your kind words about our resort, our rooms, restaurants, beach and pool as well as the excellent spa and so on.

I’m thrilled to know you had a fantastic holiday spent with us, and we can’t wait to welcome you and your family back here at Salalah Rotana Resort.

Best regards,


Hossam Kamal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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